Live from HIMSS18: Notes from the AsiaPac Summit

Here at HIMSS18, I was looking forward to hearing the variety of presenters at the AsiaPac Summit, as there was a wonderful global representation – including two of our very own customers. And they surpassed my expectations.

If I had to sum up the afternoon in a sentence, it would look something like this: How healthcare organizations are constantly working toward ensuring higher quality care at a lower cost, all while driving a positive patient experience.

A culture of innovation

Edward Marx, CIO at the Cleveland Clinic kicked things off with his keynote presentation. He talked about how important it is for healthcare organizations to have a “culture of innovation to embrace technology,” and the importance of pushing culture to remain nimble and agile. There must be a persistent focus on pushing the organization to move forward and adopt digital technologies.

I loved when he challenged the audience, “If it’s not you, then who?”

There were discussions on several themes – innovation being one that seemed prevalent in almost every discussion. At the Cleveland Clinic, the organization continuously strives to do things better, always making decisions with the patient in mind. As a Cleveland resident, I am familiar with the way the Cleveland Clinic does things with the patient at the center of its decisions. An example of this that Marx touched on – and that I’ve used myself – are the kiosks patients use to check themselves in for their appointments.

Easy to use, quick, and innovative.

Next up, Jackie McLeod, Parkville Precinct EMR Executive Director at Melbourne Health, Australia, talked about the clinical and financial rewards of a digital mindset across the organization, the importance of data governance, and the significance of achieving project buy-in from everyone in the organization. Among Melbourne Health’s three sites, the organization is identifying ways to better share information. It’s also creating a shell for patient information to live in. Before, a clinician at one of the sites would have no idea if the patient had visited the other two sites.

Artificial intelligence and machine learning in healthcare

Another theme was around big data and artificial intelligence (AI). I remember when AI started becoming a buzzword, little did I know how big of a buzzword it would become! Marx talked about how the Cleveland Clinic figured out a way to predict heart attacks using artificial intelligence, and then building it right into the EHR.

The best part? The Cleveland Clinic has shared this with other healthcare organizations so they too can help save lives.

Dr. Adam Seiver, the Chief Medical Officer at Philips, chimed in by talking about how his organization uses machine learning to help with sudden infant death syndrome. This aligns nicely with our goals, as our customers sit on a vast array of clinically rich and relevant unstructured data in the form of clinical documents and images. Our objective is to unlock that content to make it useful to the analytics and AI engines our customers use to help improve diagnoses.

Innovation is a journey

We wrapped up the afternoon with a panel discussion on how to adopt a sustainable healthcare ecosystem. John Daniels, panel moderator and Global Vice President of HIMSS Analytics, talked about HIMSS EMRAM Stage 7 and how the right solutions can help organizations get there.

I liked how he said, “Once you are validated at Stage Seven, it is not the end of the journey – it’s really just the beginning, because now it’s time for you to optimize everything you did on the journey.”

When asked what sustainability means, Andrew Saunders, former CIO of the Department of Health & Human Services in Victoria, Australia, said organizations need to eliminate silos and shift the focus from the provider to the consumer.

You can only accomplish these important goals by relying less on paper.

Our very own Peter Weston, Manager of Healthcare Sales in the AsiaPac region, added to this, noting how we are moving into a new era focused on engagement and how consumers are demanding that healthcare organizations have the ability to share information. Patients want their clinicians to have all the information they need, readily available. As patients take more and more control of their health, we need to be ready to deliver what consumers want.

I’ll close with a note from Dr. Jenny Shao, Director of Health Information Systems at United Family Healthcare in China. Dr. Shao mentioned that one in 20 Google searches in Australia are related to healthcare.

To me, it sounds like consumers are going to openly welcome the shift to focus more on the patient!

Amy Oliver brings more than 10 years of marketing experience to her role in healthcare global programs at Hyland where she develops marketing programs to support the healthcare business. Amy earned a bachelor’s degree in Communications with a concentration in Marketing from Mercyhurst University. Outside of living the #HylandLife, Amy enjoys rooting on the Cleveland Indians with her husband, spending time with their three (very cute) dogs, or reading a good book in the sunshine.
Amy Oliver

Amy Oliver

Amy Oliver brings more than 10 years of marketing experience to her role in healthcare global programs at Hyland where she develops marketing programs to support the healthcare business. Amy... read more about: Amy Oliver