3 things to look for in a cloud platform

Back in 2004, the hottest tech trends were iPods, Skype, and something called The Facebook.

With a little less fanfare, we also released the Hyland Cloud. That’s right, we jumped on the cloud train early, so we could offer the best possible hosting experience for information management solutions.

Back when you couldn’t get away from Outkast’s “Hey Ya!” no matter how hard you tried, we were rolling out the platform that hosts our ever-increasing cloud-based applications.

Since then, we’ve improved our cloud platform tremendously, allowing it to provide a world-class enterprise architecture for our robust suite of content services offerings.

Now, more than 800 global organizations in 26 countries utilize the Hyland Cloud for a safe, dependable hosting option that saves money, frees time for staff, and removes the burden of in-house data maintenance.

There are many other reasons to host solutions in the cloud, including:

  • Improved disaster recovery
  • Increased data availability
  • Upgraded incident response
  • Expanded geographical disbursement
  • Increased access to experts

If your organization is looking to take to the cloud, here are three key factors to keep in mind as you do the research and make your choice.

No. 1: Security

Look for a cloud platform that ensures your vendor never co-mingles your data with another organization’s data. It should utilize strict security protocols that provide better security than you can provide yourself.

The cloud platform you choose should also encrypt the documents it stores and protect data while in use, in transit, and at rest.

No. 2: Reliability and scalability

Now it’s time to ask vendors what their customers’ data uptime percentage is.

As Alicia Keys said back in 2004, probably referring to her data, “ … everything means nothing, if I ain’t got you.”

If she’d been a Hyland Cloud customer, enjoying 99.99 percent data availability, she may never have been concerned enough to write that hit song.

Just like Ms. Keys, your organization needs to have a plan for continued success. That’s why you need a cloud platform that can scale from less than one gigabyte of storage to more than 100 terabytes. It’s all about being flexible enough to accommodate you as your business evolves.

No. 3: Certified and acknowledged

Look for a vendor with reliable, accredited data centers. They should be SOC 1 and 3 or 2 audited, ISO 27001 certified (or the local equivalent), and TIA Tier 3 or 4. The right data centers should also be able to accommodate demanding SLAs, compliance regulations, and regulatory requirements.

But this is only a piece of the puzzle. Now ask these questions:

  • What are you doing to ensure the right policies and procedures are in place?
  • How do you know that users are following them?
  • In what ways are you innovating in terms of security?

It also doesn’t hurt to ask if they win awards for things like innovative architecture. For example, 15 years after we pioneered enterprise content management in the cloud, we’re proud to announce the Hyland Cloud earned the 2018 Cisco Cloud Architectural Excellence Award.

Moving forward

We’ve come a long way since Nickelback was No. 17 on the charts. And that’s a good thing.

So let’s keep moving in the right direction by taking advantage of the cloud.

Patrick Mulcahy is VP of global cloud services at Hyland.
Patrick Mulcahy
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Patrick Mulcahy

Patrick Mulcahy is VP of global cloud services at Hyland.

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