Tips for robotic process automation success: Part 2

robotic process automation

Robotic process automation (RPA) has been tried and tested, and it promises large returns with relatively little effort. But there is really no such thing as a one-size-fits-all RPA solution.

How can you define the right strategy and find the most compatible RPA provider for your organization? And what do you need to take into account?

In my previous piece, we discussed five tips to get started. Here are five more.

1. Don’t overlook data security and compliance

By reducing human contact with your sensitive information, robotic process automation actually helps your organization reduce security risks and improve compliance with new regulations like GDPR and CCPA. However, for this to happen, the RPA software itself needs to be secure.

Unfortunately, not all software is created equal. Poorly designed software can actually lead to inadvertent data exposure and can contain vulnerabilities that hackers can exploit.

Look for a vendor who adheres to a stringent secure development lifecycle methodology, resulting in hardened software with fewer vulnerabilities. Some vendors also invest in outside security audits and certifications of their products and may provide specialized solutions and best practices that help with your specific industry regulations.

→ Make sure the vendor you choose is prepared for your organization’s security requirements.

2. Make sure your team is prepared

Take advantage of training opportunities in the area of robotic process automation, which will help you and your team prepare for its implementation. Equipping yourself with relevant knowledge and skills will also enable you — with the right software — to automate processes independently in the long term.

Also, the availability of video tutorials and hands-on training helps employees quickly familiarize themselves with RPA solutions. Some RPA solution providers go a step further and offer free courses, training materials and community forums where users support each other.

→ Ask potential RPA providers about training opportunities.

3. Embrace the future of process automationartificial intelligence

Self-learning bots are the future of RPA. The integration of artificial intelligence (AI), especially machine learning, ensures that your system learns from previous decisions, so it can handle rule-based processes independently.

A vendor that integrates intelligent technologies such as AI and machine learning can meet a wider range of business needs and minimize the need for bot maintenance.

→ Find a supplier that is prepared for the intelligent future of process automation.

4. Consider the added value of a specialized RPA platform

When evaluating your options for RPA technology, you’ll find a wide variety of offerings – from generic platform vendors to specialized providers that offer RPA as well as additional capabilities suited for particular use cases. Your specific business requirements, as well as your existing or planned IT investments, can help you successfully navigate the RPA provider landscape.

Since robotic process automation addresses data-centric processes, one common area of added value is content and process management. In fact, some modern content services platforms offer RPA alongside other critical capabilities for managing content and processes across the entire information lifecycle.

Look for a provider who offers RPA as part of its intelligent automation stack, leveraging the power of software bots alongside robust workflow automation tools and other complementary capabilities.

Choosing a specialized RPA provider who understands your entire information lifecycle and your industry can give you accelerated access to end-to-end automation options, innovative technologies and enterprise scalability. It can also provide you with industry and departmental solutions that leverage RPA best practices in a way that is tailor-fit to your specific business needs. If you’ve already invested in a content services platform or are considering a move, it’s worth assessing your provider’s RPA capabilities and intelligent automation expertise.

→ Evaluate the added value of implementing RPA as part of a comprehensive information management platform.user experience

5. Plan for RPA’s impact on human capital management

Failure to plan for robotic process automation’s impact on your organization’s human capital can lead to employees perceiving that the technology is taking away human jobs. If this is a potential risk in your RPA implementation, you should address this in your planning process and work with your HR department to fully evaluate and mitigate any negative impact on your employees.

Organizations often use RPA to automate repetitive, high-volume data processing tasks where human touch does not add value. In fact, the tedious and mundane nature of such work can often lead to employee burnout and churn. Deploying RPA to such processes can actually provide an opportunity for your employees to move into managing higher-level and higher-value processes for your organization, contributing to their professional growth and delivering greater value to your customers.

→ Consult with your HR department and executive team to identify opportunities for improved human capital utilization.

Ready to learn more about robotic process automation?

Ready to learn more about how robotic process automation helps your organization increase efficiency, accuracy and security ?

*This blog post was originally published by

Sam Babic

Sam Babic

Sam Babic is SVP, chief technology officer of Hyland. In July 1997, he joined the company as a software engineer. Over the last 22 years, he has grown along with... read more about: Sam Babic