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Government

Leading from the bench: How courts can improve the justice system with document management

Once, I was visiting a clerk of the courts when very bad news came. An individual with an outstanding warrant was not arrested as the warrant ordered, and he had gone on to commit an additional and deadly crime. The sheriff's deputies stored their warrants in the trunk of their vehicles. This individual's warrant had been lost in one. Of course, the story ends in a terrible headline.
Healthcare

Three ways document management software for healthcare should be like your favorite pair of shoes

As I’ve been talking with healthcare providers across the country, most people – from CIOs to system administrators – are looking for a way to better
Digital Transformation
Getting meta about metadata: Connecting content to business transactions, part 1

Getting meta about metadata: Connecting content to business transactions, part 1

When we think about keeping track of information, we usually start with when we save or capture it. We capture data all the time, such as when we upload photos of kids, a vacation view, a restaurant dish we tried, or some other reason for bragging on Facebook. To find a particular photo, our mental database uses information about what we’re looking for. We can then skim thumbnails for the tiny green soccer jersey, white sandy beach, or monstrous bacon cheeseburger that we remember from the picture we’re trying to find.
Digital Transformation
Part IV – The trouble with data center audits

Part IV – The trouble with data center audits

So far, I’ve explored compliance issues pertaining to the world of cloud computing. Last time, I shared the trouble with SAS 70 audits. Now, in the final installment of this series, I’m going to look at data center audits.
Government

Three reasons why public works needs document management

When I worked in Arizona, I visited my first "mining town." These were communities built by mining companies to house their workers and the ancillary businesses and trades that supported those companies and workers.
Digital Transformation
Part III – The trouble with SAS 70 audits

Part III – The trouble with SAS 70 audits

In my last post, I wrote a bit about Joe’s sub shop. Specifically, I used an analogy to show there are certain things you should expect and be able to see when it comes to safety, whether it’s gloves and hairnets for food preparation or an audit report like SysTrust for data center compliance. Now, I’m going to build on the same analogy to get into some of the specific shortfalls of the common SAS 70 audit.
Digital Transformation

Part II – Compliance: A cloud services pitfall disguised as the solution

I kicked off this series about compliance and the cloud with a piece about the false comfort of data center audits. In my next two posts, I’m going to drill down into the most common “solution” offered by today’s cloud vendors -- a SAS 70 audit from the data center provider.
Digital Transformation
PART I – Compliance: The false comfort of data center audits for cloud services

PART I – Compliance: The false comfort of data center audits for cloud services

Compliance is one of the most common sources of stress a company faces when moving solutions into the cloud. It’s a complex and arcane topic to begin with. When the inherent reduction in control that comes with outsourcing an IT service to the cloud is added, FUD (fear, uncertainty and doubt) can easily derail even the most carefully planned project.
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