The 5 best places to start your low-code journey

An open road is ready for speed and agility, which is what a low-code platform provides organizations.

Having the best technology on hand to meet your business goals can mean a lot of things, but for most organizations, the answers often revolve around solutions that bring greater speed, security and agility.

But how can leaders take those objectives and put them into actionable technology plans?

After doing your own research, seeking insight from analyst giants like Gartner, and engaging in conversations around what it takes to embrace and accelerate digital transformation, an upward-trending technology highlights a path forward: low-code platforms.

The low-code platform concept can feel so open-ended, some organizations may not see the throughline from concept to application to tangible benefits. But the real-world impacts of pursuing a digital road map that includes low-code are clear:

According to this Frost & Sullivan report, low-code users are more satisfied than non-low-code users by an average of 39 points when it comes to:

  • Speed to deploy apps
  • Security to ensure applications and content are always protected
  • Alignment of apps with user needs
  • Integration of new apps with existing systems and content
  • Collaboration among stakeholder across the business

If you know your business wants to capture these benefits, but you don’t know how or where to deploy this type of low-code application building capability , we’ve got the guide. Below, we share a few of the takeaways from our comprehensive resource, Making the most of low-code: 43 ways to rapidly build applications across your enterprise.

Learn how to make the most of a low-code platform with 43 ideas for driving speed, security and agility.


43 ways to rapidly build applications across your enterprise
Use-cases and capabilities: See how low-code users capture real-world benefits and rapidly build effective applications.
Get the guide >>


Why low-code is the future

Previous non-low-code generations of technology forced organizations into the difficult, and often extremely costly, buy-versus-build dilemma. Off-the-shelf solutions came out of the box ready to solve pre-identified problems, which they did just fine (kind of like buying a suit off the rack), but the rigidity of these solutions left many users yearning for a better fit, something tailored to their specific business needs.

How buy-versus-build got disrupted

That lack of tailoring from the pre-designed, one-size-fits-all solutions of the past led organizations start asking their internal development resources to build custom solutions.

The result? Development teams often create solutions that fit the enterprise’s needs quite well, (like a custom-tailored suit); however, the extended timeline and drain on resources made this a costly endeavor.

The path forward

Today’s tumultuous, digital-first and highly reactive business environment requires more flexibility and more speed to stay competitive. Business unit professionals — not just your IT team — need to be able to identify pain points and create and update applications without writing code, quickly.

Enter low-code application development, the new alternative to the well-known but outdated buy-versus-build conundrum. Technology leaders now recognize the need for an expanded dynamic that is more evolved and more comprehensive: buy-versus-configure-versus-build, or other times simply referred to as a “better build” option.

In practice, this better-build, low-code platform enables faster and more effective problem-solving by:

  • Bridging the gap between tech-based solutions and human innovation
  • Leveraging simple point-and-click design elements like drop-down menus, check boxes and simple graphical interfaces
  • Providing strong out-of-the-box functionality and code-free customized configurations
  • Using pre-built building blocks to create sophisticated, functional applications

Once you activate low-code capabilities, creating powerful solutions is essentially limitless. For example, more than 15,000 Hyland customers amplify their technology with low-code solutions across dozens of departments and with countless custom applications.

5 top destinations for rapid application development at your organization

A department leader sits at a desk, using their laptop to begin their low-code journey.

Here are a few ways Hyland customers use their low-code capabilities to improve processes:

1. Low-code for accounting and finance

  • Invoice processing
  • Accounts receivable
  • Capital expenditure
  • Financial compliance
  • Financial reporting
  • Vendor management

Use-case: UFP Industries, a wood and wood product manufacturer, felt they could “build just about any database application they needed while replacing old applications that were going to be sunset” with their low-code solution. They’ve custom-designed and deployed applications for various processes and business needs, including for capital expenditures.

Read UFP’s case study >>

2. Low-code for administration and management

  • Meeting or event request management
  • Records management
  • Project tracking

Use-case: Priority Health, a Medicaid provider of nonemergency transportation, was asked to take over the administration of a formerly state-administered program in under eight weeks. Realizing that a custom user interface could take six months to create, the Priority Health development team put Hyland’s low-code module, WorkView, to work.

Thanks to a couple of my teammates and my module resource guide from Hyland, we were able to get a simple application stood up to process the information coming from the eligibility system. And it turns out, we’re now the poster child for the state of Michigan to demonstrate to other payers how it should be done, all with the use of Workview.”

$Barbara Ebel-Langdon Senior Application Development Analyst$ [Priority Health]

Get Priority Health’s full story. >>

3. Low-code for human resources

  • Compensation management
  • Drug and alcohol testing
  • Employee onboarding and separation
  • Employee records
  • Employee relations
  • Policies and procedures

Use-case: The Judge Group, a leading staffing firm with clients around the world, was experiencing rapid growth and the bandwidth constraints that went with it. The firm rapidly configured a solution to improve contractor onboarding and created improved efficiency through streamlined onboarding, accelerated application timelines and scalability for the future.

See how they did it >>

4. Low-code for customer service and support

  • Complaint management
  • Customer rebates

Use-case: Customer experience is more important than ever, and with easy-to-configure, quick-to-adapt technology at the fingertips of your people on the front lines, your organization can expand its service levels. Custom solutions for tracking complaints, assigning tasks and managing progress in handling relationships are quick and simple to build with low-code capabilities.

5. Low-code for the legal department

  • Legal compliance management
  • Contract management
  • Fraud investigations

Use-case: Alliant Credit Union was spending four to five hours to pull monthly fraud reports; after teaming up with Hyland, Alliant built a fraud management solution that reduced the process to 10 minutes.

See the full case study >>

These examples are just a small glimpse into the potential for low-code application building.

By leveraging a low-code application development platform, your team is empowered to develop content- and process-enabled solutions at the pace business demands. Now is the time to lean into this rapidly expanding digital transformation strategy and leverage the full capabilities of the technology.

To learn more about low-code, visit our expansive Grow Faster hub, where the full story about low-code opportunities comes to life.

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Tony Piunno is a sales and marketing professional with over 10 years of industry experience. Prior to joining Hyland’s product marketing team, the majority of his career has been focused in business-to-business (B2B) product marketing of both hardware and software offerings. Key business areas that he’s covered include commercial real estate operations, intelligent industrial environments, and most recently content service platforms.
Tony Piunno

Tony Piunno

Tony Piunno is a sales and marketing professional with over 10 years of industry experience. Prior to joining Hyland’s product marketing team, the majority of his career has been focused... read more about: Tony Piunno