What do you say to change? Bring it on.

You have great employees.

You have the right leaders in the right places.

And you have an expertly tailored software solution ready to shake things up and take you to the next level.

How do you bring it all together?

In the technology world, pitching a change management strategy can sound simple. There are plug-ins, integrations, deployments, patches, webinars and more.

At Hyland, we don’t start there — we start with the people in front of the screens, before the change even begins. That’s how a successful digital transformation happens at an enterprise: with the people who will use the technology, in partnership with the change-makers.

Hyland’s change management service gets back to basics by looking at user adoption through a psychology lens.

What do employees want?

In our experience, the best user adoption scenarios happen when organizations introduce technology strategically. And tap the wisdom of the people who rely on it daily — end users.

Your employees want to know the 40-plus hours a week they dedicate to your organization have an impact, and that their contributions are an important part of something bigger than themselves. Hyland’s change management service helps ensure your digital solution achieves peak performance by harnessing the power of your people from the ground up, by communicating early and often, and by holding every stakeholder accountable with ongoing metrics.

That involves:

  • Collecting input from impacted employees about the needs and wants for the solution
  • Analyzing the risks of change, from employee usability to the impact on customers
  • Respecting employee roles, from leadership to new hires
  • Engaging leaders to get them off the sidelines and into an active role of adoption
  • Communicating the “why” behind the changes throughout the process

Who can help?

The Hyland approach to change management services, provided by our Global Services team, isn’t just about connecting the right wires and ensuring software compatibility. It also empowers your team members to be important players as your enterprise takes on game-changing new technology solutions.

Because successful change requires adoption. And the best way to get end users on board is to include them in the process — early and often.

Ready to bring on change? Talk to an expert today!

Carissa Nettle

Carissa Nettle

Carissa Nettle has been part of Hyland Global Services since 2007 and currently serves as a manager in Enterprise Advising Services. During this time, she has shared her knowledge with... read more about: Carissa Nettle

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