What our execs are reading: John Rice, VP of Global Healthcare Services

Editor’s note:

Here on The Hyland Blog, we’re constantly tapping the collective wisdom of our corporate leadership team, especially when it comes to technology. But in this new series, we’re asking them to provide advice from a different angle: What they’re reading.

We’re also giving them the option of sharing some of their favorite business or tech books. It’s a great way to see what inspires them and informs their leadership.

First up is John Rice, Hyland’s VP of Global Healthcare Services. I’ll let him take it from here.

Winning friends, influencing people

I’ll take my lumps as being the old man referencing and recommending an ancient book. Or, more precisely, one that dates to 1936.

Much has been written that is cooler, speaks to more complex and recent theories, and certainly uses more modern language and examples, but nonetheless, when I read Dale Carnegie’s How to Win Friends and Influence People years ago, it was a bit of a profound experience for me.

The book resonated greatly with me. It’s an excellent reminder that despite how much nearly everything has changed – and continues to change – the fundamentals related to engaging people and forming productive relationships are an essential starting point for what we do in every aspect of our business.

If you get that approach, if you truly internalize it, then you have the basis to layer other techniques on top. For example, in services, if you don’t get – and master – the mentality of working successfully with others, build all you want, but it might not make a difference.

7 principles

For someone interested in learning about professional services, I apologize, but I’m going to steal Valt Vesikallio’s likely suggestion. Valt is our senior VP of Global Services, and he deserves the glory for introducing this at Hyland, but The Seven Principles of Professional Services is a pretty amazing book.

From my perspective, it’s less about author Shane Anastasi providing unique theories nobody’s thought about, it’s more about how he makes core principles truly accessible to the reader. He explains the relevance of the principles, the “why” behind things we know to be important (but that we too often just cite vs. truly enacting), and he provides examples of the principles in action.

Similar to Winning Friends, these concepts might seem straightforward, but if you read these books, think about them, and internalize the ideas – there are profound things to be understood and they absolutely will make a significant impact.

Editor’s note, part 2:

And making a significant impact is what it’s all about.

Thanks for stopping by. And don’t forget to tune in next time, when we see what our CTO is reading.

The Hyland Blog

The Hyland Blog

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