The top 20 blog posts of 2020!

sunset in New York City

I don’t feel a need to do a recap of 2020. You were there. You know.

That said, we all had to keep moving forward as best as we could. And as we did, good things did happen. One great example is how Hyland Healthcare was particularly ready to help support healthcare providers – especially when telehealth became the new normal.

I love the rule of threes, so two other great things that took place last year: A truck dumped 20,000 pounds of cheese balls all over a highway in Maryland and a man from Idaho caught 52 peanuts on his head, setting a Guinness World Record while apparently promoting STEM education.

So, as we bid adieu to 2020, let’s take a ‘quick’ look back. Our goal shouldn’t be to forget, it should be to learn from the experience.

Enjoy. … Maybe even with a few cheese balls.

The top 20

1. 3 reasons the market is rapidly adopting AP automation

The No. 1 blog post for 2020 – by a longshot – is from 2019. Why do people still find it relevant?

Check out this post to learn three notable market shifts driving the adoption of AP automation.

2. Managing clinical information when telehealth is the new normal

Throughout 2020, people wanted to know how healthcare providers found new ways to examine and treat patients, while limiting the risk of spreading COVID-19.

Telehealth became the ideal solution. And it’s here to stay.telehealth

Looking for ways to address new virtual demands and help improve patient care by enhancing your clinical information systems? Check out the post.

3. Add unstructured content to get more value out of Epic

Epic is wonderful technology that is improving the way patient care is delivered. But when 80 percent of all patient data is both unstructured and resides outside of the electronic medical record (EMR), clinicians can’t see the whole patient story.

What to do? Augment your solution to take your EMR, and your patient care efforts, to the next level.

4. Tales from treating COVID-19: Building PCs from scratch and implementing software solutions in days

Many people are looking for best practices on how healthcare providers can use technology, ingenuity, and innovation to fight COVID-19. From embracing telehealth to implementing solutions in days instead of months, it’s all about speed, safety, and collaboration.

Read this post to learn how Yale New Haven Health System and Franciscan Health leaned on the expertise of clinicians, HIM, and IT staff in the early days of the pandemic to ensure they could deliver life-saving patient care while protecting staff members.

5. The impact of COVID-19 on healthcare systems from an imaging point-of-view

“Some organizations have a defined enterprise-imaging strategy, they’re executing on it, they’ve defined governance, and they have a budgeting model,” said Joseph Marion, principal at Healthcare Integration Strategies.

“Others are milking out their existing imaging solutions, continuing to invest in point and specialty solutions, and just thinking the whole thing is going to go away,” he said. “Which it is not.”

Check out this post to learn how reading-from-home challenges are affecting accessibility to medical images, and how the right enterprise-imaging strategy can help your healthcare organization provide improved patient care.

6. Don’t ignore encounter-based medical images

The failure to include encounter-based images as part of a patient’s medical imaging record causes lost time due to manual capture workflows, missing or incomplete metadata associated with specialty images, and a lack of visibility and sharing internally and externally, according to Integrating the Healthcare Enterprise (IHE).

How can your healthcare organization use a vendor neutral archive (VNA) to quickly enable a comprehensive patient imaging record that includes encounter-based images? Read this post to find out how a VNA can help everyone in your organization provide the best care possible.

7. Success with the power of speed: Providing peace of mind when everything you do has to be fast

Wondering what life is like for a 24-hour emergency response company during the pandemic?speed

From helping clean up hazardous substance releases to supporting decontamination and biological cleaning efforts at schools, hospitals, and other large-scale facilities, HEPACO provides extremely important services.

HEPACO is able to respond quickly to its clients’ emergency needs, and it is able to do so because of small adjustments to data-driven processes. What were those small adjustments? Read on.

8. 2020 health IT trends: Revisited

All the health IT trends Hyland outlined at the beginning of 2020 – healthcare interoperability, artificial intelligence, and cloud adoption – are still relevant in today’s unprecedented landscape. Now these topics are trending for vastly different reasons than we originally anticipated.

Check out this post to view these important healthcare trends through the lens of COVID-19.

9. Overcoming the PACS cost conundrum

Imagine you’re about to go on a fantastic vacation when you find a terrific new camera that takes great pictures. But to use it, you must buy the manufacturer’s software. To store those pictures, you need to buy different software. Oh, and, by the way, if you want to share those pictures with your family and friends?

More software.

That’s what the world of picture archiving and communications systems (PACS) can feel like. To overcome it, create a true enterprise imaging strategy. Here’s how.

10. A note to our teams and communities

“The crisis that is playing out in cities across the U.S. is the outgrowth of exhausted frustration caused by generations of racial injustice and inequality across our communities,” Bill Priemer, president and chief executive officer of Hyland, wrote this summer.

“Issues of race, of poverty, of unemployment, of politics, and so much more, are dividing us. We can do better,” said Priemer. “We must do better. We must do more.”

Read his post to see what Hyland is doing to help make a difference.

11. Leading change to EMRAM Stage 7: Northeast Georgia Health System

We’re proud that HIMSS Analytics has certified Hyland to provide Stage 6 or Stage 7 gap analysis and on-site assessment services for EMRAM, AMAM, CCMM, DIAM, and O-EMRAM.

Check out this blog post to find out how we helped Northeast Georgia Health System map out a strategy to earn the prestigious HIMSS Stage 7 EMRAM accreditation.

12. Automation makes a difference in A&G

Impacted by both Centers for Medicare and Medicaid Services and state-level guidelines, the Appeals and Grievances (A&G) process is one of the most monitored and regulated for healthcare payers. To avoid penalties for noncompliance and, more importantly, improve member satisfaction, healthcare payers must continually search for ways to make their A&G processes more efficient.

Read this post to find out how to VNSNY CHOICE did just that.

13. Digital resilience, simplified: The importance of tech partnerships

digital transformation

We are witnessing a monumental rise of information management and content services capabilities that are essential in our digital world. Capabilities like interoperability with other critical systems, secure, mobile applications that users and the marketplace are increasingly demanding, and the ability to reduce data silos.

Organizations must effectively leverage these capabilities in order to keep up with the speed of digital evolution. This can be a heavy burden for IT teams that must work with business units to deliver the solutions that will meet their specific needs – all while ensuring a secure, high-performing, and compliant environment.

This is why it is necessary, now more than ever, to trust in the strength of strategic technology partnerships. Read this post to find out how SAIF, an Oregon-based not-for-profit workers’ compensation insurance company, partners with Hyland to help injured workers get well and get back to work.

14. 8 ways HR can positively impact the bottom line

An oldie … but a goodie.

Check out this post to find out how HR can drive profitability in your organization.

15. From soldier to civilian: How Hyland helps veterans bridge the gapsoldiers

One of the most challenging things for any veteran to do is translate what they did in the military to a civilian role. That’s why we offer help.

Read this post to hear from two Hylanders about how our Veterans Employee Resource Group helped them find the resources they need to utilize their unique talents and make the most of their civilian careers.

16. We’re all in this together, now and forever

As we all adjusted to the challenges 2020 presented, we needed to focus on staying safe, all while continuing to get work done.

Check this one out for guidance and resources from Hyland’s wellness program manager.

17. NOW is the time to get involved: The Diversity Center’s Walk, Rock and Run

As Hyland has grown over the last 30 years, we’ve continuously listened to and learned from the communities around the world where our employees live and work. This important, ongoing dialogue continues to guide us and has led us to commit to creating an ever-evolving culture of diversity and inclusion.

That’s why, last summer, we teamed with the Diversity Center of Northeast Ohio to support its annual 5k race and help create positive change, together.

18. 5 things wealth management firms get wrong about digital transformation

digital transformation

The demographics of wealth management clients are changing – and will continue to change in the coming years. But more importantly, client expectations are changing.

Wealth management firms can no longer afford to ignore their need to embrace the digital world. Long-term success – and survival – depends on using technology to complement and enhance the personalized service and expertise their clients expect.

Read this post to see if you’re living in the same digital world your clients are.

19. 6 enterprise tech trends that will drive growth in 2020

Working with IDC, we reached out to tech leaders and identified six key technology trends that will drive business throughout 2020.

Think they only apply to last year? Think again.

20. Is it time to scrape the barnacles?

Avast, ye matey! Your organization is a boat. Legacy technologies and processes are the barnacles slowing you down.

Check out this blog post to find out how to figure out where legacy tech is creating drag, so you can slice through the waves faster than the competition.

Onward and upward!

OK, that’s a wrap. For both 2020 and looking back at it. But, as we move forward in 2021, we can’t forget the lessons last year taught us.

After all, “Those who cannot remember the past are condemned to repeat it,” as George Santayana once said.

I’m thinking once was enough – unless we’re talking about 20,000 pounds of free cheese balls. That’s a totally different story.

Did you forget about the delicious cheese balls strewed across the Maryland highway I mentioned at the beginning of this post? I didn’t.

Regardless, here’s to 2021. Onward and upward!

Scoop Skupien is a former radio station mascot. A rabbit, if you really want to know. These days, he's a content marketing manager at Hyland. The author of three books, he’s been writing about tech at Hyland for more than a decade. His industry certifications include CDIA, ecmp, and an MBA.
Scoop Skupien

Scoop Skupien

Scoop Skupien is a former radio station mascot. A rabbit, if you really want to know. These days, he’s a content marketing manager at Hyland. The author of three books,... read more about: Scoop Skupien