Should hanging up on a customer be illegal?

Technically, it’s not illegal to tell a customer you have to call them back because you can’t find the right information. But it should be.

After all, we’re about to start the third decade of the 21st century.

There. Are. Jetpacks!

With access comes knowledge

If you can’t access important – and current – information while helping customers, your customers will find someone who can. It’s that simple.

“As more devices and apps deliver instant gratification, the more it sets a new standard for customer expectations,” writes Brian Solis in Forbes. “Businesses in every industry will have to cater to ‘right now’ consumers or risk missing these critical engagement opportunities.”

With knowledge comes service

Wouldn’t it be great if you could find a solution to this issue? A way to deliver information to the right people at the right time, wherever they’re located.

That’s how you deliver the best possible service.

And it’s totally legal. I checked.

Scoop Skupien

Scoop Skupien

Scoop Skupien is a former radio station mascot. A rabbit, if you really want to know. These days, he's a content marketing manager at Hyland, as well as the editor of this blog. The author of three books, he’s been writing about tech at Hyland for more than a decade. His industry certifications include CDIA, ecmp, and an MBA.

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