Introducing Hyland’s Customer Experience Lounge!

Here at Hyland, one of our core values is to treat our customers like partners. This attitude has been a key to our success since 1991. Now, we’re taking it to the next level with … the new Customer Experience Lounge!

The lounge is a space where our customers can recharge, relax, and connect with others between training sessions. In the next stage, they’ll even be able to view solutions in action. It’s also a hub where employees can visit to stay current on relevant survey trends. The lounge features a range of content via interactive media displays to encourage and promote transparency around the feedback we receive and the impact it has throughout Hyland.

The lounge also includes a direct line to the Customer Experience team to provide visiting customers and prospects the opportunity to offer their immediate feedback. And we really do listen. For example, OnBase 18 has more than 3,100 customer-driven enhancements.

Customer first

Following are the five tenets we adhere to in order to fulfill our promise of a true customer-first relationship:

  1. Engage
    • We are engaged and invested in fostering a customer community that is also engaged and invested
  2. Listen
    • We listen with an open mind as we work through any obstacles our customers are facing
  3. Empathize
    • We adopt the perspective of our customers as we set them up for success
  4. Empower
    • We are confident in our decision-making and always take the right actions for our customers
  5. Advocate
    • We carry the voice of our customers throughout every interaction we make

More than words

These are more than just mere words – at Hyland, we live and breathe them daily. And now, you can experience this for yourself. These tenets are what drive us to develop solutions that empower everyone in your organization with access to the information they need to provide incredible service and make decisions based on the most current data.

Are you ready?

We are. If you’d like to schedule a tour, contact your account manager.

Tim Corrigan
Latest posts by Tim Corrigan (see all)

Tim Corrigan

Tim Corrigan is Hyland’s customer experience manager. He’s been with Hyland for 13 years and has been on the customer experience team for the last six.

... read more about: Tim Corrigan