5 stand-out articles in 5 minutes: Industry favorites from June 2022

A collection of small monochromatic wooden figures, with one Hyland-green wood figure. Text: Industry stand-outs | June 2022

Love enterprise tech but low on browsing time?

Here are five interesting pieces from around the world, distilled and delivered for your busy schedule.

1. Pick and mix approach to software

What you need to know: New research has found leading organizations recognize software-driven products and services are “generating significant new revenue streams, opening new markets, increasing internal efficiency and giving employees the tools they need to better accomplish their goals,” writes Monique Williams, Southern Africa sales manager at Hyland, for ITWeb.

The 60-second download: This new research reveals that where once, many companies may have primarily employed off-the-shelf software solutions, today’s leading companies are significantly customizing commercial software or developing bespoke new software to differentiate, disrupt and achieve their most important business objectives. In short – business is software-driven and building custom software solutions makes business more competitive.

> Read it all: Why business is moving to ‘pick ‘n mix’ approach to software

2. Hyperautomation in financial services

What you need to know: Automation has been a feature of banking since the days of punched cards, but there’s significant scope to drive further cross-functional connectivity across most institutions. And the issues go beyond purely customer satisfaction. “Productivity, organizational resilience, the rising cost and complexity of hiring qualified staff, and the inherent legacy system challenges all contribute to the customer satisfaction disparity,” writes Hyland’s Associate VP for EMEA Commercial Sales Jean Van Vuuren for Financial IT.

The 60-second download: When combined with artificial intelligence and machine learning, hyperautomation helps organizations achieve efficiency by automating tasks and creating structure around previously unstructured content. The departments that could see the most immediate improvements range from IT and software developers to human resources.

> Read it all: Harnessing hyperautomation to accelerate customer experience and resilience

3. Tech lends a hand in mortgage application process

What you need to know: Steve Comer, AVP of Financial Services and Insurance Sales at Hyland, writes for MReport, “The COVID-19 pandemic accelerated the need for a digital-centric borrowing experience. Consumers, who do much of their shopping on mobile devices, now expect digital-first interactions in every engagement. They want applications to be available via digital channels, and they need it to be seamless.” He explains the demand for a mobile-friendly experience and the ability to easily upload documents and get updates about the homebuying process.

The 60-second download: The mortgage lending process remains a complicated journey that requires plenty of approvals, verifications and, too often, manual interventions that can lead to errors. Application programming interface, artificial intelligence, machine learning, robotic process automation and the cloud provide value to the industry. Human-led support combined with a seamless digital experience is a winning tandem for lenders.

> Read it all: Technology Lends a Hand

Content services solutions come in various shapes and cover many facets of digital transformation and are therefore a focal point for most organizations’ future planning.

$Jamie Atherton, ANZ country manager at Hyland$

4. Get to know PAM and DAM

What you need to know: Improving content visibility and accessibility plays into the functions of multiple departments and areas of the company, as it has a direct effect on business efficiency. Jamie Atherton, ANZ country manager at Hyland, writes for iTWire, “Content services solutions come in various shapes and cover many facets of digital transformation and are therefore a focal point for most organizations’ future planning.”

The 60-second download: Among the varied services provided by an advanced content services platform, digital asset management (DAM) is one solution that offers an obvious and direct benefit to many companies. It collates data, images, files and associated material in one central repository, in order to make it easily accessible to any employee. Another solution is product asset management (PAM). Traditional marketing DAM software lacks the flexibility and sophistication various companies need to manage the full creative lifecycle. PAM provides a better way to manage digital assets and product content, accelerating product development.

> Read it all: PAM and DAM – what are they, and which is the right fit?

5. How robotic process automation supports users

What you need to know: Heinz Wietfeld, director of sales in Berlin for Hyland, writes for Computer Weekly about how robotic process automation (RPA) operates just like the human workforce at the user interface level and can be used in a wide variety of IT infrastructures, even without modern interfaces. The result is greater flexibility and process mapping.

The 60-second download: Anyone who decides to use RPA can theoretically start small and initially automate individual pilot processes. It’s ideal for document and data-intensive processes, such as data transfer from one system to another in accounting, or the automatic triggering of messages in customer service. The goal of most companies, however, is not just the automation of individual workflows, but end-to-end automation that sometimes spans multiple departments.

> Read it all: How Robotic Process Automation (RPA) supports users

As an intern in Hyland's Marketing department, Corporate Communications specifically, Ian Jameson assists with editing, writing, researching, blogging and more for other groups under this umbrella. Ian graduated from Kent State University with degrees in public relations and psychology.
Ian Jameson

Ian Jameson

As an intern in Hyland’s Marketing department, Corporate Communications specifically, Ian Jameson assists with editing, writing, researching, blogging and more for other groups under this umbrella. Ian graduated from Kent State... read more about: Ian Jameson