Hyland and Alfresco: 2 prominent platforms, 1 complete company (in the cloud) Want to know the backstory of how Alfresco became a leader in the 2020 Gartner Magic Quadrant for Content Services Platforms?

Last December, we were excited to share the news that for the 11th year in a row, Hyland was a leader in the 2020 Gartner Magic Quadrant for Content Services Platforms*.

But that’s only part of the story. The other part is the great success of Hyland’s newly acquired offering — the Alfresco Digital Business Platform.

You see, last year marked the first time Alfresco was recognized as a leader in the Magic Quadrant, which is an amazing accomplishment. We know how hard organizations must work to get there.

We are now well into operating as one company with shared goals. Still, we wanted to look back specifically at why we believe Alfresco became a leader and what that means to you — our partners and customers. We think you’re going to be as excited as we are.

The Hyland-Alfresco differentiation

Whereas the content services market is relatively mature, core functionality has become relatively homogenous. However, there are areas of differentiation between vendors that make certain platforms more suitable for specific use cases over others.

We believe the best fit for any given organization occurs when IT buyers pair Magic Quadrant report findings with other important selection criteria to help them on their digital transformation journeys, such as those found in our offerings.

These criteria include, but are definitely not limited to:

  • Federation services

Alfresco has combined the federation of other content services and migration from them into a single dashboard, enabling users to easily access information across multiple disparate repositories. This provides organizations with options, tools, and a process for migrating and consolidating content services platforms within their tech stacks. It also means users find the information they need quicker, making more informed decisions and providing an improved customer experience.

  • Open source

Alfresco’s open source architecture, rich developer framework, commitment to the developer community, and depth of features make it a consistently strong platform. Meanwhile, Alfresco’s Intelligence Services delivers capabilities that empower developers to integrate artificial intelligence services.

  • Process automation

Alfresco extends its rich business process automation capabilities with user-centric design interfaces, enabling citizen-developer activities. With robust low-code capabilities, contributors from outside the IT department not only play an important role in guiding applications to solve issues or improve processes, they also help design the apps.

Moving to the cloud

At Hyland, we went in on the cloud early in the game — 1998. Obviously, we’re cloud evangelists. So maybe it’s better to hear what a research and advisory firm thinks.

“The response to COVID-19 accelerated the trend of organizations moving to the cloud,” according to Gartner, Inc. “The need to implement and maintain content flow — the provision of content to employees when and where they need it — requires cloud-based services.”

Fortunately, Alfresco is a long-standing vendor that has successfully positioned a complete platform as a service (PaaS) content services offering in the market. Which made the organization a perfect fit with Hyland.

“Alfresco’s open source architecture and modern, cloud-native digital business platform will further expand our technology capabilities and offerings and help deliver the best solutions to our customers as they increasingly look to the cloud to optimize processes while removing the burden of in-house data and system maintenance,” said Ed McQuiston, executive vice president and chief commercial officer at Hyland.

With all this talk about the cloud, maybe we should end at the beginning. Let’s answer the big question: Why should your organization leverage the cloud in the first place?

“If someone asks me what cloud computing is, I try not to get bogged down in definitions,” said Marc Benioff, CEO of Salesforce. “I tell them that, simply put, cloud computing is a better way to run your business.”

In the end, isn’t that what we’re all looking for?


* Gartner Inc., Magic Quadrant for Content Services Platforms, Michael Woodbridge, Marko Sillanpaa, Lane Severson, November 16, 2020. Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Sam Babic

Sam Babic

Sam Babic is SVP, chief technology officer of Hyland. In July 1997, he joined the company as a software engineer. Over the last 22 years, he has grown along with... read more about: Sam Babic

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