Three ways document management software for healthcare should be like your favorite pair of shoes

Nurse with tablet

As I’ve been talking with healthcare providers across the country, most people – from CIOs to system administrators – are looking for a way to better understand the slew of changes happening in healthcare IT right now. If you’re like these folks, this blog post is for you.

Everyone has a favorite pair of shoes and knows why they love them, right? With all the confusion in the world of healthcare technology, I think it’s time to add a dose of familiarity. I’ll explain how one part of the healthcare technology puzzle, document management software, should be just like your favorite pair of shoes.

1. They can be worn pretty much anywhere.

My favorite loafers don’t just work for a customer meeting. You’ll catch me in them at the grocery store, running errands or out with my husband. A similar concept should be true of your document management software. It doesn’t just work in conjunction with your electronic medical record (EMR) software. A good document management system integrates tightly with EMR, but it also fits into places like the revenue cycle, accounts payable and human resources.

2. They’re the easy choice.

A great pair of shoes is ready to go when you need them – easy to choose, easy to put on, etc. Likewise, the system you select has to be quick to deploy and use. It shouldn’t require a lot of upfront custom coding or complicated configuration. Instead, choose a system that has an easy configuration interface and codeless integration and workflow options. Especially in the long term, this will make a difference (think software upgrades and scaling it to additional departments).

3.  Comfort is a top priority.

Of course, if you wear them all the time, your favorite shoes must be unbelievably comfy. While document management software can’t make your feet feel great, it can make IT and those people using it very happy. Like any good application, it must be easy for IT staff to administer. Part of that ease is that the people using it know how to use it and want to use it. Lastly, it may seem obvious, but be sure the system makes them feel like their work is easier, not harder with the new system.

With such a tumultuous time in healthcare technology, any tidbit of clarity is helpful. Hopefully, this post did its part to clear up document management software. If you have any follow up questions, please submit a comment.

Susan deCathelineau

Susan deCathelineau

With more than 20 years of healthcare technology and operations leadership experience, Susan deCathelineau is a leader in providing management and consultant services for Health Information Management, Revenue Cycle and Electronic Medical Record strategies. Most notably, she was responsible for the successful enterprise-wide OnBase implementation at Allina Health, which included the integration with the Epic electronic medical record (EMR) initiative. In her current role at Hyland, deCathelineau is responsible for developing and implementing a global strategic vision, to ensure that OnBase Healthcare solutions and services earn customer loyalty and deliver operational excellence. Prior to joining Hyland in 2006, deCathelineau was director of corporate information services at Allina Health System and vice president of product management at QuadraMed. She holds a bachelor’s degree in health information management from the College of St. Scholastica, and completed her master’s degree in health services administration at the College of St. Francis. She is currently Hyland’s vice president for global healthcare sales and services.

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