I want my … I want my … I want my OnBase 17

I was born in a time when, if I wanted to know the answer to a question, I referenced the appropriate volume within an encyclopedia set. MTV played a lot of music videos. And the Dire Straits song I reference in the headline was a staple.

Back then, we still had phones attached to our walls with big, long cords. And there was no such thing as a data plan. So, when I called my best friend long distance to go through the back-to-school issue of the JC Penney catalog, page by page, and talk through our ideal fifth-grade wardrobe staples, it was what you might call expensive.

And a darn good reason to be grounded. (Sorry, mom and dad!)

My ability to easily welcome and adopt technological advances — including texting, social media and online shopping — may be linked to the rapid rate at which they have surfaced in the days following high school and college. Let’s just say that I’ve had a glimpse at the hard times, and I can truly appreciate the new ways in which we live and work.

That ain’t workin’

Speaking of which, a video recently made the rounds on social media that captured kids’ reactions to portable cassette players. You guessed it … hilarity ensues. Once the kids were given an “old-fashioned pair of headphones,” they were able to see first-hand how we listened to music in the 1980s and 1990s.

Best line of the video: “In the 1980s, it was like, ‘Whoa! Something that can play music, and I can carry it around if I have a large pocket.’”

To further drive home the contrast of technology then vs. now, the host makes a point that in our current day, an iPhone can hold thousands of songs. Whereas, back in the day, a tape would typically only fit up to 30 songs … and that involved the manual task of taking it out and flipping it over.

When asked whether the kids preferred the old way to listen to music or our modern-day technology, what do you think were the majority of responses?

  • “I prefer technology up to date.”
  • “I want my phone!”
  • “This is so hard … and complicated!”

Baby Boomers, Gen Xers and early Millennials: Please take a moment to reflect on how far we’ve come.

That’s the way you do it

When I was rocking my hand-me-down Walkman and “old-fashioned headphones” in 1991, it was the year that Hyland was formed.

In 25 years, a lot has changed and advanced in our business – especially, our products.

I recently attended the Healthcare and Regional User Forums in San Francisco, which included several of our direct and partner customers who represented a range of verticals. Event attendees spent a full day immersed in all things Hyland – from ShareBase to OnBase to our case management software solutions.

They also learned how to extend the value of their solutions. In a very close tie with our customers who shared their successful OnBase solutions, the “What’s Coming in OnBase 17” session delivered by Tom Vitale, product evangelist extraordinaire, was the most anticipated presentation, from my perspective.

While I’m poking fun at Walkmans, they were an incredible leap forward in technology. Sure, boomboxes let us take our music with us, but they were heavy and loud. The Walkman was light and private.

Comparing Walkmans to our modern-day smartphones, I would liken our original OnBase system to what our product team has in store for users with the OnBase 17 launch. We had a solid and forward-thinking start that has evolved to something that the original developers dreamed of. We understand the importance of upgrading technology and meeting customer needs, but we also value taking it to the next level because it’s what we do best.

So, back to “What’s Coming in OnBase 17.” Have I piqued your interest?

As technology users ourselves, we know how users’ expectations have changed and our team has evolved the OnBase interface with them in mind. For now, I can tell you that we’re definitely introducing a brand new look. The word on the street is that users will have a sleek and intuitive OnBase experience upon the release slated for this summer – complete with more than 3,000 enhancements.

What if we could do a similar video to the kids’ reactions to the portable cassette players, but replace it with customers’ reactions to our new OnBase 17 interface?

The things we would NOT hear:

  • “I prefer antiquated technology.”
  • “This is so hard … and complicated!”
  • “I want fast-forward and reverse buttons.”

My guess is that the only thing we’ll hear is “Whoa.”

The new look and feel is coming, are you ready?

Laura M. Pegg is a public relations specialist at Hyland where she primarily supports healthcare, higher education and product. She has more than a decade of experience in public relations, corporate communications and public affairs. Laura earned a bachelor’s degree in public relations with concentrations in history and political science from Kent State University. She currently resides in downtown Cleveland where she is active in the DCA City Advocates Program and pursues her passions in photography, travel and culinary exploration.
Laura Pegg

Laura Pegg

Laura M. Pegg is a public relations specialist at Hyland where she primarily supports healthcare, higher education and product. She has more than a decade of experience in public relations,... read more about: Laura Pegg