Hyland recognized as Best in KLAS in the Document Management and Imaging category

2014 Best in KLASKLAS released its 2014 Best in KLAS report last Thursday, naming Hyland, creator of OnBase, “Best in KLAS” in the Document Management and Imaging category.

We’re proud to add “Best in KLAS” to the other healthcare industry accolades we’ve earned. Hyland is exclusively endorsed by the American Hospital Association, and we’re the only ECM vendor with a healthcare focus to be named a ‘Leader’ in Gartner Inc.’s Magic Quadrant for Enterprise Content Management* five years in a row. But, truth be told, this recognition is very special for us because of how those “Best in KLAS” rankings are determined.

We’re “Best in KLAS” because our healthcare customers said we are.

This means a lot. During a year when we experienced record-setting growth, to learn fromour customers that we were able to do so without losing focus on the most important aspect of our business – the happiness of our customers – is incredibly validating. And, even though we consistently enjoy a 98 percent customer renewal rate, to know that our customers like us is a pretty great feeling.

Hyland is invested in healthcare. Our team includes nurses, therapists and health information management professionals. We combine our industry expertise, and our more than 20 years’ experience in ECM and healthcare implementation, with that of our customers’ to build our healthcare solutions. Our customers are our partners, and with every solution, every implementation and every conversion, we seek to provide the best outcomes possible.

We thank you, our OnBase healthcare customers, for allowing us to help you in your efforts to provide the best patient care and service possible. It’s truly our pleasure.


*Gartner Magic Quadrant for Enterprise Content Management, Mark R. Gilbert, Karen M. Shegda, Kenneth Chin, Gavin Tay, Hanns Koehler-Kruener, September 25, 2014




Susan deCathelineau

Susan deCathelineau

With more than 20 years of healthcare technology and operations leadership experience, Susan deCathelineau is a leader in providing management and consultant services for Health Information Management, Revenue Cycle and Electronic Medical Record strategies. Most notably, she was responsible for the successful enterprise-wide OnBase implementation at Allina Health, which included the integration with the Epic electronic medical record (EMR) initiative. In her current role at Hyland, deCathelineau is responsible for developing and implementing a global strategic vision, to ensure that OnBase Healthcare solutions and services earn customer loyalty and deliver operational excellence. Prior to joining Hyland in 2006, deCathelineau was director of corporate information services at Allina Health System and vice president of product management at QuadraMed. She holds a bachelor’s degree in health information management from the College of St. Scholastica, and completed her master’s degree in health services administration at the College of St. Francis. She is currently Hyland’s vice president for global healthcare sales and services.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.