How a content services platform improves your Five-Star Quality Rating

Improve your Five-Star Quality Rating

Your Five-Star Quality Rating can make or break you. It’s public knowledge and everyone knows where to find it.

Hospital systems are looking at it to determine if your care centers can participate in their preferred networks. Families and friends are looking at it to determine if they are willing to place a family member in your care. The rating system is meant to be a fair barometer of your facilities compared to your peers.

A poor Five-Star Quality Rating can affect your census. That’s why it’s so important to not just secure and manage your data, but to put it to work optimally.

3 ways to improve your Five-Star rating

There are three easy ways to keep or improve your rating. And they all involve using technology correctly to improve the way you capture, manage, and use information.

1. Making an impact on the quality of resident care.

Quality care begins at the admission process with collaboration and care coordination with the referral source. Automating the business processes involved with capturing the complete medical record associated with the episode of care delivered at the hospital will be the catalyst to trigger the correct care plans and protocols associated with the primary diagnosis and all the associated comorbidities.

The MDS assessments will more accurately reflect the acuity of the patient, proper care plans and protocols will drive better care, and the claims data in review should reflect fewer emergency department visits and rehospitalizations. That kind of optimization saves time, money, and effort while improving patient or resident care.

2. Making an impact on the health inspection data.

It’s surprising to review the deficiencies commonly received during the surveys. I often see that simple automation of employee education with attestation of policies and procedures on a regular basis could eliminate many of these deficiencies.

It’s essential that everyone within your facility reads and acknowledges the most current policies. Being able to prove it while preparing for an audit is even more so. Look for a solution that will help you:

  • Rapidly distribute documents
  • Facilitate consistent knowledge transfer
  • Enforce accountability

3. Making a positive impact on staffing.

Voluntary turnover rate for all post-acute care is in near crisis mode. Automation of the onboarding processes – including the employee education associated with policies and procedures I just mentioned – may be the catalyst for a culture that fosters engaged employees.

Improved employee satisfaction will drive productivity and an appropriately staffed facility has a better chance to deliver better care and operate more efficiently.

3 ways content services help

A robust content services platform can help you earn or keep your Five-Star Quality Rating:

  1. Automation of the business processes associated with the admission of a referral will deliver the complete patient picture for the episode of care received at the hospital and provide the information needed to trigger the correct care paths and protocols.
  2. A scalable solution can then be configured to automate policies and procedures by delivering the educational content and capturing the attestation necessary to address common deficiencies associated with surveys.
  3. Clinicians have access to the information for the episode of care they need to make more informed decisions.

We are all in the continuum of care together with the patient being our common denominator. The preferred networks that embrace technology across the continuum will likely outperform all others.

So, how are you embracing technology to improve your Five-Star Quality Rating? How are you making the preferred networks aware of your quality?

As the Account Manager of Post-Acute Care for Hyland, Scott Magers PT, MBA brings more than 20 years of experience in outpatient physical therapy, home health care and most recently in skilled nursing facilities. He has served on many collaborative committees between hospitals and post-acute care (PAC) organizations seeking best practice for transfer of care, care coordination and collaboration. His goal is to share these experiences and build on the OnBase platform to showcase the power of enterprise content management (ECM), business process management (BPM) and records management to help PAC providers automate paper-based processes to improve efficiencies, quality of care, and patient outcomes.
Scott Magers

Scott Magers

As the Account Manager of Post-Acute Care for Hyland, Scott Magers PT, MBA brings more than 20 years of experience in outpatient physical therapy, home health care and most recently... read more about: Scott Magers