Curing the explosion of healthcare content


Editor’s note: This blog post was originally published on

Content within the healthcare industry is growing at an incredible rate. Each patient exam can add physician notes, test results, X-rays, MRIs, CT scans, and insurance and billing content. But the space and volume needed to deal with this explosion of content are just one half of the health information management story.

The other half deals with organizations regularly adding new departmental IT systems into the mix. This creates the need for additional system maintenance and integrations to manage content.

At times it can feel like an uphill battle. But many CIOs are fighting system and IT sprawl by taking advantage of flexible, scalable and low-code enterprise content systems to create a single platform that consolidates all content and provides new solutions with technology they already own.

This single platform approach has many benefits, including:

  • Minimizing system sprawl
  • Reducing software maintenance costs
  • Enabling IT departments to focus on new projects
  • Empowering business users to configure the solution as needs evolve

A future-proof platform – scalable and flexible

Configurable enterprise solutions come with another enormous benefit – the ability to scale as requirements evolve. Organizations can easily add workflows and optimize business processes as needed. This can be done via configuration and without time-consuming recoding and IT assistance – helping IT staff members stay focused on other projects while business users stay agile and make quick adjustments.

These improvements drive value throughout the entire organization, as staff and patients benefit from more accurate and timely information as well as accelerated business processes. And the right solution will keep up with new technologies with regular updates, making it a future-proof platform.  

Solutions configured to your specific requirements with low TCO

More systems mean more human and financial resources to deploy and maintain. Many organizations have several hundred systems, which translates into several hundred IT personnel to simply maintain these disparate systems. Flexible and scalable enterprise platforms are helping to consolidate these legacy and redundant solutions, saving valuable resources.

Leveraging a low-code platform to meet business needs with enterprise-wide solutions equips organizations with solutions that are customizable for one user, a single department or an entire global enterprise. You can be responsive to the needs of your business while accelerating speed to delivery.

One database and a single end-to-end architecture

One database combines documents, data and business processes into one seamless platform. This platform can accommodate and link both structured and unstructured content to support a wide range of business processes.

It also accommodates content management from capture through long-term storage and destruction, all while applying business processing rules. And with only one system to support, maintain and upgrade, you’ll realize a lower total cost of ownership. That’s a treatment plan we can all live with.

With more than 20 years of healthcare technology and leadership experience, Susan deCathelineau is Hyland's senior vice president and chief customer success officer. In prior roles, she has led health information management, revenue cycle, and electronic medical record initiatives and has transformed processes by building and leading successful cross-functional teams. Before joining Hyland, she was Director of Corporate Information Systems at Allina Health. There, Susan led an enterprise-wide implementation of Hyland’s OnBase content services solution and its integration with the Epic EMR. Prior to Allina Health, Susan was vice president of product management at QuadraMed. She managed the product launch strategy and go-to-market programs. Susan holds a bachelor’s degree in health information management from the College of St. Scholastica and completed her master’s degree in health services administration at the College of St. Francis.
Susan deCathelineau

Susan deCathelineau

With more than 20 years of healthcare technology and leadership experience, Susan deCathelineau is Hyland’s senior vice president and chief customer success officer. In prior roles, she has led health... read more about: Susan deCathelineau