22 organizations gather at OnBase + Epic User Forum in San Diego

ECM-VNAThis past week in San Diego, more than 22 healthcare providers and technology organizations attended the OnBase + Epic User Forum. There they learned about all the latest developments from industry-leading enterprise content management (ECM) and electronic medical record (EMR) companies. The Forum included sessions about the development roadmap and discussed best practices for addressing clinical, payer, back office and mobile needs across the enterprise.

If you couldn’t make it to the Forum, here are a few of the key points:


By extending ECM to a mobile environment, users have access to the content they need, when they need it, wherever they are. Mobile solutions for patient access improve document or signature intensive processes, such as patient and bedside registration to improve the patient experience, speed the registration process and reduce administrative costs.

Patients are no longer asked to complete multiple forms requesting the same information. And the registration process is improved by eliminating monotonous scanning and indexing tasks required from a paper-based registration.

Mobile ECM solutions also enable clinicians to access the patient’s chart from anywhere. Not only can clinicians now access both DICOM and non-DICOM images from a tablet, they can also create new forms and take photos (such as wound or dermatology) and associate those photos with the patient’s visit.

OnBase + Epic Roadmap

The value of a shared roadmap between Epic and OnBase becomes apparent when showing healthcare IT leaders new functionality. Sometimes we take things for granted, even when some capabilities have existed for several years. After these sessions, attendees often approach the speakers to learn more about addressing specific issues, which shows how much OnBase grows with each release and forum.

It’s also rewarding when a customer’s question is answered by another customer. When a customer chimes in with ‘we do this and it’s awesome,’ you can’t help but feel like you’re providing solutions that make a difference.

Integration best practices

We had a great discussion about reporting dashboards, different ways to upload documents through Epic, electronic signatures and workflows. Everyone was really interested in learning about the new interfacing with Epic and how it will enhance document corrections and encounter creations processes from Epic.

Attendees shared a lot of good information with each other regarding real issues they had already addressed. Roundtables are successful when we can gather valuable feedback for future enhancements, and customers leave with new ideas and solutions for their everyday challenges. This is why we hold regional OnBase + Epic User Forums. We hope to see you next time in a city near you.

Stacey Less has had a variety of roles since joining Hyland nearly 13 years ago, including: software engineer, project manager and manager of Strategy & Innovation. In 2013, she moved to the Healthcare team as a Business Consultant, focusing on mobile solutions. Before joining Hyland, Stacey was a Microsoft Most Valuable Professional for seven years and served as a technical editor for Prentice Hall and Wiley Publishing. Her certifications include MCSD, MCDBA, CDIA+, a Project Management Certificate and an MBA. In addition to her work at Hyland, she is now an adjunct professor for Ohio University’s IT MBA program.

Stacey Less

Stacey Less has had a variety of roles since joining Hyland nearly 13 years ago, including: software engineer, project manager and manager of Strategy & Innovation. In 2013, she moved... read more about: Stacey Less