2020 health IT trends: Revisited

Much like the formation of New Year’s resolutions, the prediction of technology trends for the coming year has become a tradition among pundits, analysts and vendors alike. As the calendar turned to 2020, Hyland, like many, took the opportunity to look into a crystal ball and predict what the future might hold for the software industry at large, as well as many of the key vertical markets in which it operates.

For example, Hyland leadership revealed six overarching trends for enterprise technology as well as key trends to watch for health IT. At the time, none of us could have foreseen that a global pandemic was coming that would turn all of these predictions on their collective ears.

Of course, the healthcare industry has been particularly impacted by COVID-19. Provider organizations have justifiably focused their attention on responding to the new patient care and staffing needs brought about by the virus.

That said, all of the health IT trends Hyland outlined at the beginning of 2020 (interoperability, artificial intelligence and cloud adoption) still have relevance in today’s unprecedented landscape. Although, admittedly, the reasons these topics are trending are for vastly different reasons than we originally anticipated.

I want to revisit these trends under the lens of COVID-19 as well as add a few more to the list in light of current circumstances.


Original insight: Secure access to patient information at any facility throughout a care continuum is an imperative for delivering a longitudinal digital record that travels with the patient. The key is to ensure tight integration between disparate IT systems, and to include unstructured data in the interoperability equation.

As much as 80 percent of essential patient information is in an unstructured format – such as digital photos and videos, or physician notes – and not natively included in an electronic medical record (EMR) system. When removed from a clinician’s view, the patient record is incomplete.

New relevance: Health IT interoperability was important prior to COVID-19, and it’s even more critical now. Providers, patients and public health officials need all-encompassing data in a standardized format to better understand this evolving illness and develop guidelines.

The effort to identify risk, control spread and manage the treatment of afflicted patients is a coordinated effort among multiple healthcare providers and external care partners. The easier these varied stakeholders can share information, the better equipped we’ll be to combat the virus.

Artificial Intelligence (AI)         

Original insight: Realistic applications of AI are coming into focus in healthcare, showing where the technology will help providers optimize workflows and better analyze the vast amounts of information they need to support improved decision making.

Experts view AI technology as complementary and a true asset when it comes to helping physicians analyze the overwhelming amount of patient data they receive daily. Physicians can implement AI to streamline or eliminate tedious tasks, such as manual documentation and data search, or cull information to help them focus on a key area of interest.

The medical imaging space in particular provides a tremendous area for the growth of AI and machine-learning technologies. Clinicians can use them to analyze thousands of anonymized diagnostic patient images to identify and detect indicators of everything from lung cancer to liver disease. These technologies are also being used to accelerate research.

New relevance: Healthcare organizations are utilizing AI in a number of ways to address the challenges of COVID-19. For example, some providers have used AI algorithms to identify the spread of new clusters of unexplained pneumonia cases. Others are using AI applications  to spot signs of COVID-19 infections in chest X-rays and identify patients at high risk of coronavirus complications based on their pre-existing medical conditions.

Still others are scanning the molecular breakdown of the virus itself as well as those of existing drug compounds to identify medications that can potentially target the virus and shorten the span of the illness or lessen the severity of the symptoms. In all of these scenarios, AI is quickly analyzing large segments of data to accelerate research and treatment. This automation is indispensable in an environment where medical staff is stretched to their limits, and the act of saving time could save lives.  

Cloud adoption

Original insight: Many healthcare providers have historically been hesitant to move to the cloud due to fear of giving up control of their data and concerns surrounding patient privacy.

However, many providers are beginning to realize that moving technology to the cloud is inevitable due to data overload. The compounded growth of EMR data and medical images and video – combined with the emergence of genomic data and information from smart devices – has outgrown the capabilities of most on-premises healthcare data centers.

While these data drivers are necessitating a move to the cloud, the cloud is also an important tool for healthcare providers to ensure they keep up with the technology evolution and expectations happening in other industries. For example, technology infrastructures based on modern, cloud-based architectural styles, such as REST APIs, help ensure speed of implementation and deployment, and are purpose-built for mobile environments.

By moving to the cloud, the healthcare industry is that much closer to providing a user experience similar to the web-based environments consumers enjoy in other industries.

New relevance: The value of cloud-based technology is becoming even more evident during this global pandemic. In hot spots across the globe, healthcare providers and local governments have worked together to quickly establish overflow medical facilities in convention centers, hotels, arenas, tents and other locations to treat the patient surge caused by COVID-19.

In these environments, speed of technology implementation and deployment is key, and cloud-based technologies facilitate this effort. Furthermore, the ability to access cloud-based applications on any browser-based device streamlines the process of allowing staff members to access key technology platforms remotely. This is crucial, as many non-clinical healthcare workers may be working from home.

New trends for the times

Telehealth: COVID-19 has, in many ways, paved the way for widespread telehealth adoption. Many of the regulatory barriers surrounding virtual care have been removed to enable healthcare providers to implement telehealth technology and be properly reimbursed for these encounters.

Telehealth is crucial for controlling the spread of COVID-19 and other contagious diseases. It keeps patients out of waiting rooms and eliminates physical contact between patients and clinicians. Other advantages include reducing transportation costs for patients and enabling providers to see more patients, which can increase revenue.

These benefits will likely ensure telehealth remains a prominent fixture in most healthcare facilities long after the COVID-19 pandemic passes.

Population Health Management: Healthcare providers have historically focused on treating one patient at a time. With this global public health crisis, the ability to track and monitor the health of entire patient populations has become vital to understanding and combating the virus.

The use of data analytics and other population health management tools will continue to gain traction to identify and track patients with chronic illnesses that may be at increased risk for virus complications, predict potential outbreak hot spots to encourage proactive response and support overall care coordination efforts.

Security: Unfortunately, this public health emergency has made healthcare providers a primary target for cybercriminals. The World Health Organization (WHO) has reportedly seen attempted cyberattacks double since the outset of COVID-19 as hackers, phishers and scammers try to capitalize on overtaxed systems and employees, new working dynamics, strained supply chains and increased demand for personal protective equipment (PPE). Healthcare providers will need to focus even more attention on shoring up the security of IT systems to combat these threats.

The right tools for the times

COVID-19 continues to test our communities and our healthcare systems in new and varied ways. Health IT has, and will continue to be, a powerful tool that can help us address the challenges at hand, lessen their impacts and perhaps even hasten an end to the pandemic.

As we move forward, these technological trends will continue to evolve. But they will also continue to focus on giving our brave healthcare workers the ability to make informed decisions and deliver the best patient care possible.

* This blog post was originally published by Electronic Health Reporter.

Susan deCathelineau

Susan deCathelineau

With more than 20 years of healthcare technology and leadership experience, Susan deCathelineau leads Hyland’s global healthcare sales and services organization. In her role as Senior Vice President, Susan establishes... read more about: Susan deCathelineau

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