When your vendor is SO last year (or decade)

Once upon a time, I invested in a business solution and the vendor promised me they would update it. The updates were important to me, because my users had expectations and the solution looked dated, had commands in strange places and soon we would be updating our operating system and that would require that this solution be re-written.

You’re probably not surprised to find out that this ended badly. It was an inexpensive solution and it turns out that they simply did not have the resources (or as I found out later, the tradition) to pull off a major re-write of their solution. I was forced to abandon that solution and invest in another one that could run in the right operating system and matched the expectations of our staff.

It was a learning experience for me.

Afterwards, I knew better. I asked more questions, looked in vendors’ eyes and researched the number of releases a company had done and at what frequency. I considered whether small and nimble meant fewer upgrades and frankly replacing solutions was tiring and annoying.

All that personal history is part of why I love each year’s release of OnBase. If you’ve invested in OnBase, you know that you will have updates that include ways to take advantage of innovative trends and new tools to meet government challenges. In fact, OnBase 18 has more than 3,100 customer-driven enhancements and 10,000 improvements. And this isn’t just a one-off – releases with thousands of hours of research and development, enhancements and customer requests come out annually for OnBase.

Know the benefits content services

This commitment is hugely valuable. Consider these points about OnBase updates:

  • You get the latest features

Government challenges and responsibilities change, and their solutions need to change with them. So, when a solution offers mobile options to match the needs of government fieldwork or improves the OnBase Integration for Esri, you are able to offer staff better and more impactful solutions.

  • The user experience gets better and better

This year’s improvements to Agenda and Minutes and Plan Review solutions – many driven by customers – provide better experiences for staff who need to use those OnBase solutions every day.

  • Security improvements

The threats to government are always evolving and you need your enterprise solutions to keep pace. OnBase 18 adds support for key federal security standards and tools like Common Access Card and third-party identity validation as well as FIPS 140-2.

These additions are a great example of how important updates and improvements are when you consider investments in a particular vendor’s solution.

  • Faster, better, stronger

This year’s OnBase release has performance improvements that help your systems run more efficiently. The longer you use a solution, the more this type of enhancement is important, particularly with data-driven solutions.

Know your vendor

Investments in technology are more difficult when you are a governmental entity. You spend public dollars, exhaust your colleagues in search, discovery, testing and deployment schedules and you do all this while doing the real work of government. Understanding the vendor and their track record for enhancements, updates and upgrades is self-protection for IT staff and good stewardship of public dollars.

Ready to learn more about OnBase 18?

Terri Jones is an enterprise advisor with Hyland’s Global Services team. Before coming to Hyland, in her 10-plus years in both state and local government, she’s managed IT departments, implemented ECM strategies and written legislation and program policies. As an enterprise advisor, she uses her background in IT deployment, change management and strategic planning to lead workshops that help Hyland customers get the most from their solution investments.
Terri Jones

Terri Jones

Terri Jones is an enterprise advisor with Hyland’s Global Services team. Before coming to Hyland, in her 10-plus years in both state and local government, she’s managed IT departments, implemented... read more about: Terri Jones