National County Government Month: 4 ways to build resiliency

Government building

The month of April is often associated with the beginning of spring. Or, for those of us in Cleveland, our last month of snow… we hope.

April is also National County Government Month, a time for county governments to raise awareness and understanding about their roles and responsibilities. Throughout the month, counties will focus on and share their messages about the services they provide to keep their communities safe and secure.

County government in action

Here at Hyland, we’re honored to work with more than 450 government end users, and we recognize the contributions county governments make to their communities. Over the past 25 years, we’ve worked closely with local government to help them make processes faster, provide better constituent service and build engaged and informed communities.

This month is a great time for counties to think about how they can continue to evolve their processes and programs to ensure they promote the 2016 theme of safety and security, and deliver the best service.

This year, we’ve had a keen focus on resiliency. I recently created a field guide to help government prepare for emergencies including natural disasters, terrorism, crime and accidental events.

The field guide outlines four ways to build resiliency through technology:

  • Go digital. The risks associated with paper are too high, including loss or theft of information. By capturing records and information electronically, counties have instant access to secure information without having to waste time digging through file cabinets. Restrictions can also be set to limit who has access to information, providing an additional layer of security around constituent data.
  • Leverage the cloud. Cloud document management platforms give county governments the flexibility to deploy a solution without hardware and infrastructure costs. Leading cloud solution providers have highly secure data centers, built-in redundancy and data replication to ensure documents and data are secure and accessible.
  • Go mobile. Access to important information while away from work stations is becoming more important in today’s digital world. By giving employees instant access to data and processes, they are able to enact business decisions and approval faster to ensure better service.
  • Integrate GIS. Integrations with GIS are important because, in government, it’s all about the map. By integrating enterprise information platforms with GIS solutions, users get access to all the information and supporting documents they need from their preferred system, simplifying training and increasing user adoption.

These four steps are essential to building resilient government that is better able to respond to constituents in times of crisis – and during everyday interactions. By embracing digital processes, leveraging cloud solutions, going mobile and integrating technology systems, counties are better prepared to continue to deliver on the promise of a safe and secure community.

Terri Jones is an enterprise advisor with Hyland’s Global Services team. Before coming to Hyland, in her 10-plus years in both state and local government, she’s managed IT departments, implemented ECM strategies and written legislation and program policies. As an enterprise advisor, she uses her background in IT deployment, change management and strategic planning to lead workshops that help Hyland customers get the most from their solution investments.
Terri Jones

Terri Jones

Terri Jones is an enterprise advisor with Hyland’s Global Services team. Before coming to Hyland, in her 10-plus years in both state and local government, she’s managed IT departments, implemented... read more about: Terri Jones