More than big data: Improving processes and transparency with reporting dashboards


The phrase “big data” has passed into the IT vernacular thanks to many articles and white papers about its value to organizations. Big data is especially helpful for government policy-making, strategic planning for your organization and, of course, market, product, preference and numerous other data analyses that inform private sector businesses.

Big data informs big conversations about resources, new opportunity, effectiveness, efficiency and program delivery. But what if you simply want to know how much work has been completed? Or, what if you want to understand where and why you are experiencing bottlenecks in a specific process?

Big data may give you a big picture, but it may also be too general – or too big – to let you examine and evaluate all of your organization’s processes.

The next level of efficiency

If you have implemented an enterprise content management (ECM) platform, you have already recognized the need to drive efficiency by eliminating paper. You are looking at the day-to-day processes that drive your organization and you want them to run faster, at a lower cost. By eliminating paper and using ECM’s automation capabilities, you can achieve all of that.

In return for what may be dramatic change for your organization, leaving paper behind has a host of benefits, from secure, central storage to reductions in storage, printing, filing and copying costs. But the real efficiency gains come from using workflow management tools to move processes faster, manage legal and regulatory compliance and eliminate manual, time-consuming tasks for your staff.

Information is power

These benefits have significant return on investment, but what if there were even more that you could do to achieve transactional efficiency and transparency?

A dashboard tool provides quick and comprehensive information about the health of a business process, the status of your staff’s workload or bottlenecks that erode your efficiency or impact costs. And, if that tool is part of your existing ECM solution, you have the benefits of automation as well as the data and insights it offers in a single platform.

Reporting from an ECM platform lets your IT staff look into the health and growth of ECM usage, from log-ins to documents scanned. For managers and executives, it’s a window into the health of the processes that drive your business or programs. And, with the right ECM solution, employees from any department can configure their own reports, extracting data and sharing them easily, without having to wait for IT staff to have the time to create a report for them.

All-in-one solution

If you haven’t made the move to ECM, the availability of dashboard functionality should be on the list with other considerations like rapid deployment, scalability, security and configurability. The only thing worse than spending months entering data and documents into a solution is not being able to get information back out in a meaningful way.

For managers and executives, the window into program and process efficiency alone is worth implementing the solution. Because, most days, “big data” is just that: too big to answer the question, “Why aren’t we running faster?”

Terri Jones is an enterprise advisor with Hyland’s Global Services team. Before coming to Hyland, in her 10-plus years in both state and local government, she’s managed IT departments, implemented ECM strategies and written legislation and program policies. As an enterprise advisor, she uses her background in IT deployment, change management and strategic planning to lead workshops that help Hyland customers get the most from their solution investments.
Terri Jones

Terri Jones

Terri Jones is an enterprise advisor with Hyland’s Global Services team. Before coming to Hyland, in her 10-plus years in both state and local government, she’s managed IT departments, implemented... read more about: Terri Jones