Leading from the bench: How courts can improve the justice system with document management

Once, I was visiting a clerk of the courts when very bad news came. An individual with an outstanding warrant was not arrested as the warrant ordered, and he had gone on to commit an additional and deadly crime.

The sheriff’s deputies stored their warrants in the trunk of their vehicles. This individual’s warrant had been lost in one. Of course, the story ends in a terrible headline.

As we face our current economic downturn, the cuts to government agencies are getting serious. Thankfully, public safety is often the last to be cut. But, there is still plenty of pressure to cut non-personnel costs, while doing everything possible to preserve the staff necessary to respond to and prevent crime.

Unfortunately, more staff would not have changed the story I mentioned. The fact is that courts are overwhelmed. This story is not about staff error, it’s about how paper impedes the functioning of the justice system.

Courts are the end-of the-line for lots of paper. The paper file begins with a crime, grows with investigation, passes to prosecutors and finally, goes to courts and incarceration. Not unlike the chain of evidence, the documents, reports, briefs, orders and sentences must be maintained and readily available to those asked to make decisions. Only then is the justice system functioning properly. Like the chain, loss or access to key documents must not be broken.

But what happens when it is broken – like when a document goes missing that is supposed to trigger the next event?

Yes, the traditions of the bar are wrapped in paper. But here’s the reality: using paper to make the next events and responses happen – all among the separate, moving parts of our justice system – is too unreliable.

I’m sure you’ve guessed by now that I’m a huge advocate for managing paper and processes in a more electronic way. Throughout my career in the public sector, I’ve found great success in using document management software, especially when it’s integrated with other systems.

How could it have helped the overburdened staff in this situation? That warrant document would have been:

  • Electronically stored in a secure system.
  • Able to be viewed by multiple people at the same time, ensuring that the justice process doesn’t slow down.
  • Automatically routed to the right people for review and then for action, specifically, arrest.
  • If they weren’t reviewing it soon enough, both they and their supervisor would receive a notification.

Let’s take this to the next steps in the justice system. What if parole and probation officers could access the same system when they are asked to watch over a client? What kind of savings would be generated by a system that never loses a document, never needs to messenger case files, and even accepts filings electronically to avoid paper? And, what if the workflow could complete the circle, making sure that all warrants were successfully closed with an arrest and processed into custody?

This vision of integrated justice is one that’s time has come. The source of savings in this type of software lies in a central and secure repository that eliminates duplication and document loss, while also using workflows to help overburdened staff keep on top of necessary activities. In a big picture sense, it would help the justice system function effectively in its most vital mission – keeping the public safe.

Courts may be last in the decisions, but they have the opportunity to be the first in leadership. Their decisions, procedures and traditions can provide a path to a better and cheaper justice system.

It’s time to link the entire justice system using the right technology, such as document management software. Doing so would not only improve justice, reallocate staff and reduce errors – it would help the courts cut costs. And, it would produce that elusive and nearly impossible government moment – a cost savings effort that makes government better.

Terri Jones is an enterprise advisor with Hyland’s Global Services team. Before coming to Hyland, in her 10-plus years in both state and local government, she’s managed IT departments, implemented ECM strategies and written legislation and program policies. As an enterprise advisor, she uses her background in IT deployment, change management and strategic planning to lead workshops that help Hyland customers get the most from their solution investments.
Terri Jones

Terri Jones

Terri Jones is an enterprise advisor with Hyland’s Global Services team. Before coming to Hyland, in her 10-plus years in both state and local government, she’s managed IT departments, implemented... read more about: Terri Jones