Enterprise information platforms: The core of good federal IT


The calls for a digital transformation of government are popping up across the globe and increasingly, in the United States. A key part of the transformation blueprint is the idea of meeting constituents in the digital world. Specifically, to accept that there are new and essential ways to communicate – and governments of all sizes can only ignore this concept at their own peril. Embedded in this assertion is determining the best way to engage citizens and how to leverage data to inform policy decisions.

As a CIO, you probably wish you had a dollar for every trend you’re told to follow. Generally, I agree with many of the things experts advise us to do, but fewer are valid and useful for the public sector.

However, digital transformation is essential, not only because constituents are different, but because the public sector is always asked to do more with less, to improve decision-making and to provide transparency.

So, what if a single investment could affect a digital transformation for today’s constituent and for your agency? What if it could transform how you communicate with your constituents AND transform the efficiency with which you deliver programs and services?

3 core functionalities of enterprise information platforms

The best way to find that all in one investment is to look into an enterprise information platform. One solution can do three critical things that will make a digital transformation the best trend you ever chased:

1. Manage content

The sheer amount of content generated by federal business, program delivery and administrative responsibilities creates tasks. These tasks do not improve services and the paper-based world of government isn’t transparent.

Going digital means that content is available and your agency can check transparency off its to-do list. And, with the security inherent in an enterprise information platform, it also means that you enhance the security of your agency.

2. Transform content

Storing paper in a file cabinet is no way to improve efficiency. Going digital means transforming the content from paper to electronic files, eliminating paper forms for smarter electronic forms and pairing them with automation. This transformation means that paper doesn’t go into a file to die.

The right platform will include workflow management which will automatically trigger notifications and timers that keep processes on track. It will also provide a dashboard to measure progress and make your content accessible from mobile devices so it can be used by field workers. That’s the kind of transformation that helps your staff complete more work and makes the impact of that work easy to track and measure.

3. Access content

Good program delivery, public policy and citizen engagement are all supported by the ability to easily access information. Paper files make this difficult, whether you are a staff member or a citizen trying to understand the basis for a policy decision.

By going digital, you are able to place this content on the web for citizen access while making it easy for your staff to find the information so they can make good, timely decisions. You can even create external and internal access with a single initiative that includes enterprise content management.

There are many technology trends and plenty of experts suggesting which ones the public sector should follow. A digital transformation checks many boxes for a government IT investment, including: eliminating cost, automating process and compliance, speeding government, tracking process and impact, securing content and building the infrastructure that today’s constituents expect.

And, with a single investment to drive this transformation, it is a trend that has the impact and ease that would make any CIO happy.

Terri Jones is an enterprise advisor with Hyland’s Global Services team. Before coming to Hyland, in her 10-plus years in both state and local government, she’s managed IT departments, implemented ECM strategies and written legislation and program policies. As an enterprise advisor, she uses her background in IT deployment, change management and strategic planning to lead workshops that help Hyland customers get the most from their solution investments.
Terri Jones

Terri Jones

Terri Jones is an enterprise advisor with Hyland’s Global Services team. Before coming to Hyland, in her 10-plus years in both state and local government, she’s managed IT departments, implemented... read more about: Terri Jones