Driving self-service in government

In every level of government, self-service is one of the driving forces behind investments in IT systems and solutions. Paper-based processes hinder the ability of government staff and constituents to obtain the documents and information they need on their own, making systems that remove paper – like an enterprise content management (ECM) solution – crucial to self-service goals in government.

Replacing paper forms with eforms, and providing constituents with an online portal to review and request information speeds up processes and reduces the number of interactions required to complete them. It also means staff no longer has to drive from branch to branch acquiring the documents they need.

But equally important is finding an ECM solution that can accomplish these goals without adding a heavy burden on IT departments. Below, listen to Kevin Keller, IT manager for the state of Nebraska, describe how OnBase by Hyland enables most agencies in Nebraska to create paperless, self-service environments – without the hassle of slow and expensive custom coding.

To learn more about ECM and OnBase from the people who use it every day, visit the stories section of our website.

Terri Jones

Terri Jones

Wondering what goes into a document management, ECM or content services deployment in government? Terri Jones, Hyland's government marketing portfolio manager, has your answer. In her 10-plus years in both state and local government, she's managed IT departments, implemented ECM strategies and written legislation and program policies. If that isn't enough to prove her IT expertise in government, she has also designed and implemented data systems and websites to manage compliance and funding in excess of $90 million annually. Have a question for her? Contact her at [email protected]

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