Begin your digital transformation by integrating with Episys

The term digital transformation is top of mind within the financial services industry. It began its rise in the vernacular of the industry as organizations started computerizing processes some 30 years ago. Interestingly, there seems to be some confusion on what it means for an organization to actually digitally transform.

At its core, digital transformation describes the process of leveraging digital technology to achieve new forms of value and efficiencies. It’s about going beyond capturing and accessing information; it’s about using it to make more-informed decisions and deliver the best member service possible.

Digital transformation can impact every aspect of an organization, including its products, processes, people and culture. From small companies to billion-dollar enterprises, achieving this transformation is vital to remain relevant and competitive in an increasingly digital world.

Not quite ready to ‘transform’?

For many credit unions, however, this concept might seem like it’s too big of an endeavor. Bound by the primary mission of serving their members, credit unions may see a digital transformation initiative as a costly and risky venture.

If the prospect of a transformation seems daunting, you can shift your mindset and consider the route of digital optimization: utilizing technology in combination with existing systems, platforms and human experience.

In other words, achieving value by leveraging the solutions you already use. Consider it digital baby steps.

Digital optimization is not about overhauling your entire IT architecture and changing the way you conduct business all at once. Rather, it is a systematic approach that improves the effectiveness and efficiency with which your organization delivers a quality experience to your employees and members.

This route will, however, include some strategic decisions. The most important one deals with whether your long-term strategy is flexible enough to allow for further technology investment to assist in minimizing the overall IT stack.

Investing in success

For example, while your Symitar Episys core system handles certain processes, integrating with a powerful content services platform allows you to extend those existing processes, as well as create new ones. With the right integration, not only do you archive and retrieve transactional documents, you also have the ability to pass data programmatically from the platform to Episys as a part of the business process.

Optimization strategies like this immediately begin to show notable improvement in the way your employees work together and interact with members. For example, your organization will be able to:

  • Present content in context

Connect information, processes and systems with a secure, central repository that gives employees access to the information they need, when they need it. This facilitates more responsive, meaningful interactions with members.

Meanwhile, with integration support of multiple legacy repositories, users do not have to leave familiar interfaces or switch screens to access the information they need.

  • Remove information silos

Improve cross-office, cross-departmental productivity by breaking down information silos, supporting collaboration and streamlining processes across the credit union. Enabling visibility into needed information also empowers staff with the ability to make quick and accurate decisions.

  • Increase productivity

Instead of spending time searching for and verifying documents, you empower your staff to focus on higher-value tasks. Intelligent automation and workflow solutions help reduce costs and improve speed, accuracy and transparency by minimizing repetitive, manual tasks and removing bottlenecks.

By consolidating and aggregating data such as member, loan and transactional information from disparate sources, a powerful integration with Episys provides an effective way to manage key aspects of your overall operation. From account service requests to loan tracking administration, your employees efficiently update more than 60 fields automatically and view pertinent information all in one place.

See the right integration in action

Adding new software may seem to be a counterintuitive suggestion to reduce your tech stack, but integrating with a robust content services platform is one answer to both the cost and challenge of maintaining multiple, disparate systems. By proactively engaging in this type of optimization initiative, your organization will propel itself towards true digital transformation.

Sound like a plan?

If so, be sure to visit the Hyland kiosk #9 at the 2019 Symitar Educational Conference (SEC) and TechConnect tradeshow to ask any questions or see a live demo of our Symitar Episys integration!

Bryan Boynar

Bryan Boynar

Bryan Boynar is Hyland's global solution marketing manager for the financial services industry.

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