Managed services and its impact on your digital transformation plans

Managed services enables and accelerates your digital transformation.

There’s nothing better than a great vacation, right? Especially during the winter season, if you’re like me and live in a cold place like Cleveland.

A little sun. Some pool time. Sleeping in past 7 a.m. Maybe even turning off your work phone for a bit.

Then you go back to reality, and the first thing you joke about or say to your co-workers is, “Well, my vacation was great, but now I’m going to spend the next X days digging out of my inbox.”

We’ve all said it right? It’s so cliché, but so true.

And, in addition to our day-to-day tasks, there are the big, important, over-arching objectives of our jobs. The things that require daily oversight and long-term planning.

Overall, there’s just a lot to manage.

Fear of implementation failure? See the best practices for accelerating your transformation on-time, on-budget and with less stress.

Is your IT team too busy for its digital transformation?

For Hyland customers, the short- and long-term list of all that “a lot to manage” can become overwhelming.

What happens while you’re away?

Who’s attending to your Hyland solution?

Who’s doing the care and feeding, the day-to-day operations? How much work does it all add up to be?

And what about the project backlog you’ve had for the past two years?

The insurmountable list doesn’t just apply to one-off personal vacations. As organizations grow and digital transformation trends become must-have solutions, the never-ending list of “ask”s from your team is likely to start — or continue — to outpace the resources you have on hand.

Are things sitting idle because you don’t have enough resources or the right resources to manage them?

If the answer is yes, you are not alone. 

According to Gartner’s 2021-2023 Emerging Technology Roadmap Survey, IT executives see the talent shortage as the most significant adoption barrier to 64 percent of emerging technologies, compared with just 4 percent in 2020.

This means that in many cases, IT leaders who want to deploy a new tool to boost business outcomes anticipate a lack of suitable workers to implement the technology. This talent shortage is in the way of organizations’ digital transformations.

Additionally, EY’s How managed services can accelerate business transformation piece notes that 84 percent of organizations are trying to adapt their business strategies to address deficiencies in their current operating models.

Managed services and digital acceleration

Managed services is a game changer, according to Hyland CEO Bill Priemer.

Board demands are on the rise, with tougher expectations around return on investment and performance. This increasing pressure to make the most of investments, and technology solutions in particular, has led to an increased adoption of a managed services business model. The use of managed services, which allow you to outsource system administration, solution maintenance and ongoing configuration optimization to your provider rather than managing it all in-house, is growing in popularity.

The managed services model trend is rising for a variety of reasons, including:

  • Reducing IT costs by an estimated 25-45 percent (Mordor Intelligence)
  • Increasing operational efficiency by an estimated 45-65 percent (Mordor Intelligence)
  • An increasingly shallow pool of highly skilled, highly specialized technology workers and difficulty in hiring them

As we continue our modernization journeys, digital transformation and the ability to execute are critical, and managed services can be the solution.

The COVID-19 pandemic initiated a massive shift in how organizations operate and what services we need most.  It’s evident that work will never go back to the way it was, and for many leaders, this calls for an acceleration of digital transformation.

Pivoting to a managed services model can be a faster, more effective route to transformation than tasking your existing team to manage it or trying to hire specialized technology workers in an increasingly competitive market. A managed services model gives you access to the tools, talent and insights that can help your organization make the bold moves that will enable success into the future.

The managed services difference for content services

A managed services business model broadens the horizon of innovation. It enables organizations to take advantage of new technologies and solutions, especially if they are as complex as a content services solution.

As a Hyland customer leveraging our managed services model, you have Hyland’s experts in the exact area you need managing the heavy lifting of solution maintenance and ongoing optimization of configurations, including integration, development, automation and the strategic advice and direction that drives transformation.

By employing the right blend of people, processes and tools offered by properly executed managed services, your organization can take full advantage of powerful new technologies while remaining focused on what you do best — your core business.

Learn more about Hyland’s Managed Services by reaching out to your Account Manager.

Tom has been with Hyland Software, a leader in Content Services, for over 13 years. In his time at Hyland, Tom has led multiple practices. Currently Tom is responsible for Hyland's Managed Services practices within professional services.

Previously, Tom served as Director of Hyland's Enterprise Planning Services practice for six years and was responsible for quoting, estimating, scoping and business development for Hyland's professional services practices in Financial Services, Insurance, Government, Higher Education, Accounts Payable and Commercial industries.

Tom was also previously Director of Hyland's Enterprise Consultants, responsible for developing long-term strategic planning, assessments and roadmaps for Hyland's customers. In this time he oversaw the execution and delivery of over 100 enterprise, C-level strategies for Hyland customers.

Additionally, Tom is also an active and passionate member of Board of Directors for United Cerebral Palsy of Cleveland, OH, serving children and adults with a broad range of disabilities. Tom is also the Founder and Director of the Cleveland Gaming Classic, founded in 2017, an annual event and show dedicated to a weekend of everything gaming.
Thomas Jenkins

Thomas Jenkins

Tom has been with Hyland Software, a leader in Content Services, for over 13 years. In his time at Hyland, Tom has led multiple practices. Currently Tom is responsible for... read more about: Thomas Jenkins