2 truths and 1 lie: Case management

Welcome to the inaugural post for our new series: 2 truths and 1 lie!

Our goal is to make this series a fun way to learn how your organization can improve the way it manages and uses information. From how to find the best solutions to great advice from the pros, we’re going to challenge you to focus your IT vision on every single word.

Know the answer?

Be the first person to leave the correct answer in the comments below – with the correct explanation of why the lie is a lie – and we will reveal you as the winner in the next edition.

Everyone will see your expertise. You’ll be famous! You’ll probably need to carry a pen with you so you can sign autographs!

2 truths, 1 sneaky fib

OK, here we go. Which two of these statements are true, and which one is false?

When someone at your organization asks you, “What is a case management approach?” you should tell them:

  1. It’s a way to improve how your organization manages unstructured work and unpredictable, knowledge-driven processes like investigations, incidents, and requests – and has nothing to do with Matlock.
  2. It empowers you with 360-degree views into the information you need to make smart decisions, from data records and documents to conversations and emails.
  3. It’s a way to replace the role of a knowledge worker in unpredictable, unstructured, and decision-driven work.

We’ll reveal the lie, why it’s not true, and the winner in part 2 of the series.

Talk to you next time. Good luck!

Scoop Skupien

Scoop Skupien

Scoop Skupien is a former radio station mascot. A rabbit, if you really want to know. These days, he’s a content marketing manager at Hyland. The author of three books,... read more about: Scoop Skupien