Document imaging: 3 ways to predict success
As a person intrigued by data models who practices harnessing control over complicated business processes for our customers, I know that this instinct works in business, whether it’s finance, insurance, government, higher education or healthcare.
And it makes organizations run better, and achieve their goals faster.
Our Global Services teams have witnessed this over several decades of helping our customers and prospects design better business processes by digitizing their critical business information and making it available in one central resource. The ability to access information when and where you need it most is a key component to momentous, continual process improvement.
Our customers and prospects nearly always see the value in this, as well; we typically see that prioritization piece serve as the roadblock in moving forward. That’s why it is so satisfying for me to help people find the logical path to a successful enterprise content management (ECM) strategy.
3 ways to achieve document imaging success
Here are three examples of how Hyland’s Imaging Services team has helped customers achieve success:
1. Prioritize projects to yield immediate wins
Whether migrating from a legacy system to OnBase, extending capabilities of existing systems using ECM or implementing a capture strategy that begins with large-volume paper document scanning, most organizations want to support their critical processes first, without interrupting business cycles. This is common and with the right strategy and support, you can leverage earlier solution rollouts to support each subsequent department or function in the priority list.
So, if you only had the resources to initiate day-forward scanning in-house and now have a large backlog to tackle, that’s ok. You can outsource that backfile scanning work to a trusted vendor so your teams can focus on the go-forward tasks.
We help customers with this all the time.
2. Prepare for the unexpected
Acquiring new business units, implementing new enterprise systems, responding to changes in workforce, dealing with new compliance requirements or new market requirements — any of these things may be out of your control, but having processes in place to keep business moving forward means you do have control over your main objectives.
Ensuring your data and documents are accessible and meet high-availability requirements means you have control over transactional throughput and service, despite changes that occur, or resources to handle new volumes not yet in place.
An outsourced imaging service provider can support in the interim to handle anything from physical scanning services to remote indexing or classification services until you are ready for your team to deploy your new capture strategy.
3. Build a trusted partnership that ensures you confidently and continually improve processes
We are very fortunate that so many of our customers not only achieve critical milestones with our solutions year-after-year that support the long-term success of their organization, but that they share their experiences, good and bad, with us. This helps us to understand how best to support our customers from a consultative standpoint. This trusted relationship helps all of us stay aligned and agile to our overall mission: your success.
It also helps us to understand how to leverage our services, solutions and technology to support changing or diversified needs. It’s quite common for organizations to have automated workflow software and in-house capture solutions, but to also have our Imaging Services team support one specific high-volume department or process (Human Resources or Accounts Payable, for example).
Capturing, understanding and promoting orchestrated usage of data does give us order, control and competitive advantage — despite complicated business dependencies and changing requirements.
