Intelligent capture: Where do you start? Right here

Recently, on Hyland Community – where our customers, partners and employee subject matter experts ask questions, get answers and share points of view – we launched a new series about our content services workbook.

Let’s take a look at our first core capability: Capture.

Well, that’s what we used to call it. These days, we refer to it as intelligent data capture.

That’s because we’ve gone beyond simple scan functionality. Adding machine learning and artificial intelligence to data capture has empowered organizations to increase the efficiency and accuracy of the process by automating the capture, extraction and verification of data. It also provides you with simple access to key metrics and performance indicators to help you continually optimize the capture process.

Start here

A good place to begin is to identify where you can eliminate paper and manual processes.

How early are you capturing content? You might be surprised at what you find. This is the first step in finding new opportunities for process improvements. For example, I recently conducted a workshop with a customer whose staff was having to do a lot of “rework” and found instances of dual entry.

Here are some great questions to ask:

  • Do you know all of the documents that are coming into your organization?
  • What sources do they come from? (e.g. forms, faxes, emails, text reports, Office documents, etc.)
  • Today, can you leverage captured information as actionable data?

Data capture goes to school

Capture has come a long way in its intelligence. It’s dimensional, just like every organization.

And now, it has intelligence. It now has the ability to free your employees from manual processes and give them the information they need to make more-informed decisions and provide knowledgeable service.

By asking questions like the ones above, you can begin the journey of having important process discussions. The goal for this activity is to reduce day-to-day pain points and address decreased productivity due to manual data entry and not having all your critical content available with a few simple clicks.

If you would like help facilitating these types of discussions, our services team can work with your end-users, IT staff and leadership to explore the systems in use and where manual processes are occurring.

“The measure of intelligence is the ability to change,” said Einstein.

I would say the same for your processes.

Misty Bradley

Misty Bradley

Misty Bradley is an enterprise advisor with Hyland’s Global Services team. Before coming to Hyland, she spent 15-plus years in both the financial and software industries. As an enterprise advisor,... read more about: Misty Bradley