Turn a top digital strategy challenge into your custom tool for transformation? Yes, you can

At CommunityLIVE this fall, one topic came up again and again as we chatted with hundreds of customers from various industries across the globe. When talking about their current and proposed solutions — and the challenges they are facing as modern digital capabilities continually, rapidly evolve — the looming question was:

What should be our next priority?

Those overseeing, designing, administering, leveraging and making decisions on content services solutions continually seek answers to questions like, “Where are we going to get the most benefit?” And “What adjustments can we make to existing solutions to get more out of them?”

In fact, it was resonating so significantly in conversations leading up to, and during, the conference that Ed McQuiston, Hyland’s executive vice president and chief commercial officer, offered his insights on the main stage in his keynote speech.

McQuiston shared that it’s not only understanding what the best next step is that is critical, it’s also getting decision makers to approve those technology strategy decisions so they can move forward.

Answers: The keys to success

To do so, you must be able to successfully address any concerns regarding existing software solutions and proposed projects. You must be able to answer not only what you are trying to accomplish that will advance organizational goals, but also:

  • How are we managing risk?
  • What is the sequencing of the proposed projects?
  • What is the prioritization?
  • What is the return on investment?
  • Where are the quick wins?

We’ve had many of these conversations with leaders in organizations in every industry, and know that having the right answers to these questions are the keys to data-driven transformation with content services.

The good news is, we can help simplify this process for you. Hyland’s assessment services provide a range of options to help you understand how well your solutions are serving your external and internal customers and partners. We also evaluate solution and data-driven capabilities as compared with peers in your industry and the marketplace. We then provide recommendations for how to best get to where you need to be.

A minimal time investment for the right assessment can get you on your way, quickly.

A strategic, small-scope, next step? A health check

Keeping your solutions best-in-class and embraced by users is easy when you conduct routine health checks. Our industry experts can do a deep dive into a single departmental solution, or evaluate multiple Hyland solutions across your organization, analyzing:

  • Configurations and solution use
  • User interaction
  • System architecture, and more

Health checks are a quick time investment — often completed in one day — and result in a documented, clear framework of recommendations that your internal teams can easily perform.

In some cases, we can show you on the spot how to save hours every single day with a simple configuration change.

A blueprint for your internal teams

Other types of assessments include a one-day strategic workshop that provides a one-year roadmap and periodic check-ins with Hyland consultants. Or a comprehensive information assessment that looks at your processes, people, departmental solutions and technologies as they align with your organizational vision.

“What we hear from customers again and again is: We need a plan, we need to be able to do an analysis of our current state, and we need a map to get us where we’re going.”

— Ed McQuiston

These assessments don’t just provide a plan. They also enable your internal teams to design strategic solutions by following explicit recommendations included as deliverables.

Included in an information assessment service:

  • A multi-year roadmap prioritizing solutions and roles
  • Quantifiable ROI and cost estimations
  • Defined milestones
  • Change management tactics
  • Risk assessments

 “This is why an assessment is so important; it’s evaluating the current state and documenting a one-year action plan. Or maybe it’s a longer-term plan that includes multiple rollouts, multiple programs, and multiple threads over time and managing the risks across those projects.”

— Ed McQuiston

What are the next best steps for your organization?

Your needs will determine the scope of assessment best for you. All it takes is a quick conversation with your account manager or an assessments consultant to discover which one is right.

Additionally, some optimal times to consider an assessment include:

  • You’ve recently made an investment in content services and want to evaluate solutions in key areas of your organization
  • You’ve had your new content services solutions running for about a year-and-a-half to two years, are through the change management phase of getting users up and running, and now want to evaluate the initial solutions to identify areas of optimization
  • Your organization was an early adopter of enterprise content management (ECM), and/or you are largely using solutions in scan, store, retrieve capabilities and want to implement more automation
  • Your organization has undergone acquisitions or multiple roles/departments owning ECM maintenance
  • You want to get more out of your investment, and take steps towards digital transformation

Make your content services vision a reality

Your customers, systems and business process requirements won’t stand still. As the needs of your organization change and digital capabilities evolve, so will the scope of your solutions. Ensure your solutions are evolving appropriately to ensure optimal performance, functionality and usability.

If you are looking for guidance in determining the best next steps to take in your journey, you are not alone. Contact your account manager or set up a complimentary conversation with an assessments consultant to learn more about which assessment best serves your needs — which will ultimately serve the needs of your customers.

As a Content Strategist for Hyland's Global Services, Sarah has a background in business and technical writing and has worked in several areas of the organization since 2003. She has earned several industry certifications along the way—including Microsoft Certified Professional—and has spent time in Solution, Product and Global Services Marketing. Having the opportunity to experience the technical, user-based, enterprise-class and industry-specific areas of Hyland's solutions and services gives Sarah unique insight into the true impact Hyland has on the world. An avid reader and outdoors enthusiast, Sarah enjoys spending time exploring with her Golden-doodle dog Leo and writing about the impactful, inspirational human stories that accompany technology in our evolving, data-driven world.
Sarah Stoner

Sarah Stoner

As a Content Strategist for Hyland’s Global Services, Sarah has a background in business and technical writing and has worked in several areas of the organization since 2003. She has... read more about: Sarah Stoner