The top 10 ways on-demand services help with your upgrade
As I promised last week, here are some great reasons to reach out for help during your upgrade process.
The most obvious benefit is the assurance your team has, knowing that a team of experts is available to help you. Below are some of the other most common reasons. At a minimum, we will have a monthly touch-point along the way, proactively staying engaged to help you.
Here are 10 more scenarios where on-demand services can help:
- You’re looking for guidance on implementing new features or functionality, or the software upgrade process has changed since you last upgraded
- You desire a second set of eyes to review your overall upgrade strategy, including checklists or plans for testing
- You would like resources to be on standby (or actively involved) when you complete the production upgrade
- You have completed upgrades before, but this project involves more than just the software upgrades (e.g. you’re changing hardware, upgrading third-party apps, addressing user workstation changes to browsers or operating systems and so on)
- You would like to bounce ideas off experts who conduct upgrades all the time, and have endless tools and resources at their disposal
- Your organization has completed upgrades before, but you know the process could go better
- When you run into challenges, you aren’t on your own
- You want to be able to reach out and get help instead of spending days on your own trying to figure something out
- You are looking for the latest best practices and want to talk through concepts instead of digging through pages of documentation
- Your upgrade requires changes to forms, scripts or other challenging parts of your solution; you can either get a little help, or simply outsource some of those more complex changes to Hyland experts
If any of these sound familiar, remember, we’re here to help.