The light at the end of the tunnel that, perhaps, no longer seems like a train

historic Cleveland

Walking the dog in our little historic city neighborhood this morning, I waved to my neighbor across the street as he walked his puppy, a rescue his family adopted this past summer.

Seeing them across the street — with smiles only visible through our eyes — made me think about a conversation we had last March on the same sidewalk I was standing on. That day we were shell-shocked, after both of us were sent home to work for the foreseeable future — him from his university director’s job, me from my desk at Hyland. While that desk has moved around, I’ve worked from it for 17 years.

“It’s gonna be a while,” I remember my neighbor saying.

Even back then we were thinking of the impact to the small businesses in our neighborhood. Like the coffee shop where he fills up his travel mug every morning before hitting the road, and the restaurant 20 steps from my back door — an iconic joint known for having the best burgers in the city since 1954, and one that donates time and service to so many charitable events every year.

This morning I remembered that conversation in a new light, as this week is an historic one in the year of pandemic…the first vaccines are widely rolling out, and with this, a glimmer of hope.

What will returning to a semblance of normalcy look like? We don’t yet know. But as we, our global community, work to rise above the disruption of this year, we know we’re all in this together.

And many organizations have found that much of the overnight digital transformation that occurred to keep operations moving have an immensely useful future going into 2021 and beyond.

The digital solutions that enabled remote workforces to continue collaborating, keep supply chains moving, serve patients through telehealth visits and get insureds back to work as soon as possible after an injury or loss have brought to light for organizational leaders the potential of getting more value out of the technology already in place.

And for those leveraging cloud and content services platforms, the opportunities are nearly limitless for organizations in every industry.

Speed integrated application development across the enterprise without needing custom code

working with low-code business applications

Rather than a temporary “new normal,” we are in the middle of a global operational paradigm shift that has brought to light the benefits of digital agility. It vastly improves our ability to meet the immediate needs of those we serve, improves data security and enables us to navigate successfully the challenges of rapidly evolving changes in the world marketplace.

And the right low-code platform is a surprisingly simple, effective and transformational way to modernize and accelerate your organization’s approach to successful application development and solution delivery in this ‘here to stay’ next normal.

How is this possible?

Because inherent in top low-code development platforms are secure development building blocks, integration accelerators and extensible configurability that empower the ability to develop content — and process-enabled applications — at the pace business demands.

This is significant. It means:

  • Non-technical developers can create software without writing code
  • Advanced developers can leverage pre-designed building blocks for mundane coding tasks, while focusing on more sophisticated functionality
  • It becomes substantially easier to securely drive forward digital transformation initiatives

Internally, we too leverage the Hyland platform for rapid app development. Let’s explore some recent instances.

A look into some use cases for rapid application development

Regarding the power of speed — especially as the world shifted to remote operations seemingly overnight at the start of the pandemic — Bill Priemer, president and chief executive officer at Hyland, recently shared some moments from last March:

“Our Concept Solutions team rolled out a crisis management app in less than 24 hours, and customers immediately put it into play, tracking and supporting affected individuals and managing supplies.

For example:

    • In Michigan, Ottawa County used OnBase Workflow and WorkView to quickly build a contact-tracing app
    • In California, SESLOC Federal Credit Union used our concept solutions as a jumping off point to build their own employee health questionnaire, fraud investigation management and service ticketing framework apps”

And as we move into the next phase of the next normal, we are committed to listening to what our customers’ evolving needs are, and to helping guide you with the tools that will enable you to continue to digitally transform operations and fine-tune solutions and apps as needed in our evolving digital marketplace.

Six adaptive, easy-to-use and quick-to-deploy apps to support return-to-workAP automation

In April 2020, Hyland released six return-to-work readiness apps to help facilitate the safe return to work. Inspired by the voices of our customers and built to be quickly and seamlessly deployed, the return-to-work readiness apps took off.

For customers, these apps are free and ready to download as configuration exports:

1. Asset Management

Gives you a complete, centralized view for tracking assets across an organization by location, issuer and requester.

2. Employee Health Questionnaire

Empowers your employees with the ability to self-report their health status from anywhere, at any time through a simple web or mobile form, creating a complete view of staff health across time and locations.

3. HR Leave Request

Provides HR departments with a standardized leave request process that tracks in real-time, enabling employees to submit requests from anywhere and centralizing leave requests for simple tracking.

4. Incident Readiness

Gives organizations a centralized location for identifying, reacting to and managing crises or incidents, streamlining different rules and action plans based on the event and centralizing management of the event, including all related content and automated notifications.

5. Property Management

Offers organizations a comprehensive, real-time view of all aspects of their property portfolios. It also enables views into all property information, such as lease expirations, existing contracts and obligations, as well as current work orders.

6. Special Travel Approval

Provides organizations with an extra layer of oversight for travel requests at a time when travel may be ill-advised or even impossible based on local guidelines. This app adds a layer of discernment and visibility to your travel request process for both employees and administrators.

These are just the beginning; we are currently working on the Hyland Application Builder, which will allow you to deliver solutions into the hands of your users more rapidly than ever, drawing from a library of re-usable components to create responsive, web-based applications that you deploy through an app store.

Rapid application development is not a new story for those leveraging low-code content services platforms

AP automation

Let’s take a look at what some of our customers had to share about their experiences with low-code in recent years:

Low-code success story #1: Integrated admissions case management solution equips advisors to provide better service and maintain more relevant relationships with students

“Advisors now have one place to go for all student information,” said Tracy Weber, manager of digital document management, University of Notre Dame. “While students are in the waiting room, advisors can pull up their electronic files, see their pictures and view details like FERPA status, academic schedules, grades and pending course drops. They also have access to all related documents — giving them a quick synopsis of each student.”

With this complete view of each student, including real-time data pulled from the Banner by Ellucian student information system (SIS), the solution equips advisors to provide better service and maintain more relevant relationships with students.

Low-code success story #2: Speeding deployment of needed applications, manufacturer crafts no-code case management applications without dependence on IT developers

“We realized immediately the power [the Hyland platform has], in that we could build just about any database application we needed,” said Sean Lemon, national project manager at Universal Forest Products.

Before widely using the platform for building business applications, Lemon’s team went to developers with every request, which led to long project timelines.

“Now, with OnBase, we can build all that ourselves,” Lemon said. “We meet with a department, design the workflow process, build it, test it and implement it with users to make sure they’re using it effectively.”

Together, we’ll continue to make the world a better place for those we serveremote workforce

The next normal extends beyond the business continuity measures we’ve had to instantly adopt in every industry. Rather than a temporary measure, like many thought at first, “among CFOs and finance leaders, 49 percent say remote work will become permanent for some roles,” according to a recent Forbes article.

Leveraging low-code capabilities will continue to enable you to more immediately respond to business needs and provide better end user and customer experiences. It also enables your organization to minimize risk while driving developers and non-developers alike to innovate and expand their solution span.

The significant advantage of powerful low-code application development benefits organizations in every industry. In fact, “Sixty percent of organizations currently use a low-code development platform, and another 15 percent plan to implement one within the next two years,” according to a 2020 Frost & Sullivan whitepaper.

The time is now to modernize your organization’s application development approach. Our hope is that these apps can help you continue to extend the value of the technology you already own. And together, we’ll get through this challenging time — and look forward to the days when we can talk to our neighbors on the sidewalk, face to face. And see each other smile again.

As a Content Strategist for Hyland's Global Services, Sarah has a background in business and technical writing and has worked in several areas of the organization since 2003. She has earned several industry certifications along the way—including Microsoft Certified Professional—and has spent time in Solution, Product and Global Services Marketing. Having the opportunity to experience the technical, user-based, enterprise-class and industry-specific areas of Hyland's solutions and services gives Sarah unique insight into the true impact Hyland has on the world. An avid reader and outdoors enthusiast, Sarah enjoys spending time exploring with her Golden-doodle dog Leo and writing about the impactful, inspirational human stories that accompany technology in our evolving, data-driven world.
Sarah Stoner

Sarah Stoner

As a Content Strategist for Hyland’s Global Services, Sarah has a background in business and technical writing and has worked in several areas of the organization since 2003. She has... read more about: Sarah Stoner