Will you take 26 pages of notes at #CommunityLIVE? She did!

Recently, Jeannie Kearns, VP of Document Imaging at First Bancorp, visited Hyland HQ in Westlake, Ohio. We took a walk around our beautiful, ever-expanding campus and talked about CommunityLIVE.

While neither of us was wearing cowboy boots during our stroll, you can bet we’ll be wearing them in Nashville this September.

Boots on the ground

When I told Jeannie that her North Carolinian accent would come in handy, she laughed and noted that while “all y’all” will be buying new boots, she already has hers and is ready to go. But this conversation might have come too late.

“I got to speak one-on-one with Brenda Kirk the other day,” Jeannie said. “Some people on her team were doing something really awesome for me. I should have asked her to wear pink cowgirl boots during her speech this year!”

She thought about finding Brenda a ‘true’ pair of boots and sending them to her. I think that’s a great idea, so I stoked the fire.

“Remember the bedazzler?” I asked.

“Silver and gold,” she said. “On pink leather. That would be awesome.”CommunityLIVE

The next level

This will be Jeannie’s fourth CommunityLIVE. A few years ago, after reading about how to best present the value of attending the conference to executives, she made her request. They immediately saw that value and told her to take off. So off she went!

And if she’s gonna do it, why not really do it? So she always goes for the full five days, including the two days of pre-conference, hands-on training.

“If you don’t go for the entire conference, you are missing out,” Jeannie said. “The technical sessions during the pre-conference are where you can conduct research. It’s also a more relaxed time when you can meet other people who are solving business problems, spend time with them before everyone else shows up, and even do some troubleshooting.”

The executives at First Bancorp agree. In fact, her manager once told her during a review that if she could maintain the high expectations she has of herself, while continuing to help others realize their high expectations, she would find more peace in all the work she does. And CommunityLIVE is one big way she stays ahead of the curve.

“My expectations of myself and others are really high,” Jeannie said. “Besides my husband, children, church, and working out, I eat, breathe, and sleep OnBase. The best thing about CommunityLIVE is that other people there are the same way. I’m with people who speak my language. I’m with people who understand what I love, and they love it too, so it’s totally worth it.”

If you don’t go, you don’t get it

Clearly, Jeannie learns a lot at CommunityLIVE. And she gets excited. But how does she go back to the office and keep her momentum going?

“The first year, I took the database class. I can’t remember the presenter’s name,” she said, “but I know I took twenty-six pages of notes that day.”

I prodded Jeannie with a few names.

“No, it was a woman. A woman who loves bacon.”

“Ansley Ingram,” I said, barely able to wait to play this sound clip for her.

“Our thing was, ‘we love bacon.’ So I sat through her two-section session, went back to work all fired up, and was like, ‘Let’s go through our SQL server. I want you to prove to me that we have hit all our goals.’ And we had hit all of them but one,” Jeannie said. “We did that by prioritizing. You have to pick and choose your battles.”

As we walked the paths and enjoyed the spring sunshine, we talked more about the networking possibilities at CommunityLIVE.

“There really is nowhere else you can go to get that kind of interaction with people,” she told me. “The business cards I bring back, the information I learn from them that I bring back – if you don’t go, you don’t get it.”

We finished our walk and talk on the subject of … axe throwing. Sounds a little weird, but it’s all the rage. And now that it has come to Cleveland, Hylanders can’t stop chucking axes. We love it.

Turns out, Jeannie went to North Carolina State University and was on the lumberjack team.

“I’m actually an axe-throwing champion.”

So add that to her repertoire. And ask her about it when you connect at CommunityLIVE.

See you in Nashville. And don’t forget your boots!

Carissa Nettle

Carissa Nettle

Carissa Nettle has been part of Hyland Global Services since 2007 and currently serves as a manager in Enterprise Advising Services. During this time, she has shared her knowledge with... read more about: Carissa Nettle

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