Where is the ‘place to be’ for accelerating digital transformation? Managed services at #CommunityLIVE

The newest ‘it kid’ on the block, managed services, is actually not new at all. But it is rapidly gaining momentum as a key component to accelerating digital transformation for organizations across the globe.

Why is this?

Even before the world changed in 2020 — and operations in every industry have had to drastically evolve to digitally accommodate immense remote workforces —the unprecedented pace of technology-enabled innovation and disruption have been challenging organizations.

We are currently immersed in a digital paradigm shift, with recent trends and technologies redefining the way organizations in every industry conduct business. And while the idea of IT-driven innovation is widely supported among organizations, the reality is, competing priorities rob the time necessary for it.

For example, 64 percent of IT workers say they are regularly asked to think of how they can do things in a completely new way, according to The State of Work Report, U.S. 2019 Edition. But 58 percent say they’re so engulfed with getting day-to-day work done, they don’t have time to think beyond daily tasks. Additionally, 57 percent are also pulled into being “accidental project managers.”

This illustrates why it no longer makes sense to rely solely on in-house IT teams for your content services strategy, solution delivery and optimization. Many organizations are choosing to move to cloud and managed-services models for key areas to ensure trusted partners expertly maintain their information management solutions and continually optimize them to meet their exact business needs.

Partnering with the right managed services team unburdens in-house IT professionals from the project management, daily maintenance and constant, required knowledge acquisition of emerging content services capabilities to ensure solutions are performing as needed.

It also enables in-house IT experts to rise to the challenge of planning, designing and implementing innovative technologies across their organizations to create true differentiation in the marketplace.

So what exactly is managed services?

The Technical Services Industry Organization (TSIA) defines it as follows:

Managed services is the practice of outsourcing day-to-day technology management responsibilities to a third party as a strategic method for improving operations and accelerating a return on their technology investment. … Categories consist of a group of service elements that are designed to enable a customer to achieve an intended outcome.

Managed services bring a new face and definition to the concept of technical outsourcing in the information management and content services industries. It’s an excellent way to strategically support the maintenance, enhancements, integrations, development, automation and optimization of your key solutions.

And content services is at the heart of it all.

Why is this so critical today? Organizations must have digital agility

Rapidly evolving technologies, industry standards, regulations and customer expectations mean that your organization must have digital agility in order to keep pace and not get left behind. There are many data-driven considerations that contribute to this reality, from the emergence of new capabilities that create transformational user experiences to being able to maintain operational efficiency in a turbulent marketplace whose trajectory is experiencing catalysts never seen before in the modern age.

In addition to a health crisis forcing organizations to work remotely, when possible, one of the most critical considerations for organizational health and resilience — cyber security – is vital in order to combat threats that only are growing in their capacity for disruption.

According to the 2019 SIM IT Trends Study, with 793 organizations participating — representing 23.3 percent of the $19.4 trillion GDP of the U.S. in 2017 — these are the top three most important IT management issues:

  1. Security/Cybersecurity/Privacy
  2. Alignment of IT with the business
  3. Data Analytics/Data Management

These are three areas of IT and organizational planning whose complexity compounds and evolves rapidly, requiring relentless knowledge acquisition that could easily compete with other strategic initiatives for in-house IT staff.

The managed services difference for content services

Content services is also at the heart of digital transformation, extending data-driven capabilities, communications, case management and automated work to other critical systems and users wherever they are located.

When you have managed services for your content services solutions, experts in the exact area you need take on the heavy lifting of solution maintenance and ongoing optimization of configurations — including integration, development, automation and the strategic advice and direction that drives transformation.

This ensures your solutions continually meet the needs of your evolving business requirements for security, performance, functionality, interoperability and user delight — enabling you to achieve successful outcomes faster. And typically in a predictable, fixed, operational cost structure as opposed to a capital expense.

Learn more at the digital transformation event you’ve been waiting for CommunityLIVE

You can learn more from industry leaders at this year’s virtual CommunityLIVE — right from your home or office — about what managed services could mean for your capabilities to get more out of your content services solutions and accelerate ROI.

Join Hyland experts Thomas Jenkins, enterprise planning services portfolio owner, and Ann Tutton, customer solution consultant, at this year’s virtual gathering of experts and thought leaders, peers and partners, for strategic insight into the value of partnering with the right managed services team. They’ll share why — with industry-specific and transformational content services capabilities emerging so rapidly — continually improving or getting new skills in-house is no longer a scalable model.

It all comes down to being prepared for whatever is coming next

Especially in this ‘next normal’ of today’s digital-first, increasingly mobile world, organizations must be resilient and prepared to evolve in order to seize opportunity (and survive).

Opportunity comes to those who are prepared. And being prepared means having the resources to ensure your digital solutions adapt and optimize with the evolving requirements that your organization depends on.

The world, technology and business will always be evolving. But with the ability to tap into expert resources with managed services, you have the ability to be prepared, with solutions that are always at the top of their game.

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Sarah Stoner

As a Content Strategist for Hyland’s Global Services, Sarah has a background in business and technical writing and has worked in several areas of the organization since 2003. She has... read more about: Sarah Stoner

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