Learning to adapt: A key theme for healthcare at #CommunityLIVE

CommunityLIVE’s main conference kicked off with all the power and excitement past conferences have. Both amazing and affirming, when you consider attendees, presenters and Hyland experts were taking part remotely from offices, living rooms and coffee shops around the world.

2020 has asked us all to adapt, and it’s encouraging to see how we all have. The year has probably asked healthcare to adapt more than any other industry, and it is amazing to see what hospitals and health systems were able to do in such a short period.

Adaption is the theme of many CommunityLIVE sessions this week. Today, we sit in on two. The first finds New York City’s Mount Sinai sharing what it experienced in those first few weeks and months of the pandemic. Then we check in on how Epic’s Hyperdrive, it’s new, modernized web application client, will have an impact on OnBase users.

How health IT responded to the challenges of COVID-19

Weeks before New York Governor Andrew Cuomo declared a state of emergency due the coronavirus pandemic, Michael Badia, associate director, Operational Applications at New York City’s Mount Sinai Hospital, and his team were already responding.

“We saw it coming,” Badia told CommunityLIVE attendees. “Senior leadership set the tone, and we all knew what was expected of us. We knew what we needed to get done.”

The session, Emergency preparedness and crisis management: What we learned from COVID-19, took place today as part of Hyland’s CommunityLIVE healthcare track. CommunityLIVE is Hyland’s premier user conference, held virtually for the first time.

Mount Sinai’s health IT department helped create more than 2,500 beds, spending days building, capturing information and testing solutions and equipment to ensure its clinicians had beds available to house COVID-19 patients when needed.

“Our senior leadership, clinical, operational and IT set up command centers and met in real time. When they needed something, they came to us and we sent resources,” Badia said. “We were setting up PCs and scanners, creating user groups and approving access, all in a really short period of time.”

To continue treating patients, Mount Sinai both embraced expanded telehealth services and wanted better protection for patients required to visit an office. Leadership wanted to capture registration documents from the patient before they arrived at the doctor’s office.

“It took a couple days, but we built a workflow in OnBase that completes the patient registration process by email,” said Badia.

It begins when the office sets a patient appointment. An email is automatically sent to the patient to confirm the date. When the patient confirms the date, they receive another email with links to documents they need to read or complete. Once filled out, the workflow resubmits the documents to the office.

“It’s secure, highly controlled and scalable,” said Badia

It was one of several examples Badia shared, and it was only possible because of the collaboration and open communication among everyone at Mount Sinai.

“It was really amazing to see an organization as big as this one come together the way that it did and succeed,” he said.

Kicking it into Hyperdrive

With plenty of interest in how Hyland would adapt to Epic’s eventual transition to Hyperdrive, Julia Tabaj, solution owner, Hyland Healthcare, walked attendees through the changes in her session today titled Integrating with Epic: Updates and new developments.

Epic Hyperspace, the front-end user interface displayed to clinicians and other users for all tasks, is being rebuilt for web deployment. Hyperspace via Hyperdrive is Epic’s new, modernized web application client that can replace Microsoft Visual Basic 6 (VB6). It will provide faster and more efficient use of server resources to reduce cost.

Hyland will support Epic Hyperdrive in our OnBase Foundation EP5 release. For users, that means existing URL launches, like OnBase Patient Window and DocPops, will continue to function as expected. Existing COM-based integrations built for VB6, like scanning, viewing and signature deficiencies, however, have been replaced with SMART on FHIR integration that will ensure they work seamlessly in Hyperspace via Hyperdrive.

For example:

  • Authentication was modernized using SMART on FHIR technology and the Hyland Identity Provider Server, making it more secure, and maintaining auto-provisioning. No need to manage users any differently.
  • The OnBase Document Viewer has been replaced with the Healthcare Web Viewer. It supports both Hyperspace built for VB6 and Hyperdrive. The user experience stays the same, regardless of launch point.
  • Front Office Scanning and Scan Acquisition Server continue to act as the integrated scanning clients, FHIR mappings will allow for an expanded list of keywords, and Hyland has added a new option to Media Manager scanning: “Scan to multiple.” Users can now scan all documents across encounters/orders for a patient in a single session. No more closing and reopening Epic to complete scans.

While 2021 may seem still far away, it is best to start talking about which workflows you’ll move first to Hyperdrive and coordinate your move to OnBase Foundation EP5. And it’s not a bad idea to consider moving to the Hyland Cloud to enjoy the benefits of integrating with Epic Cloud before Hyperdrive launches.

Hyland Healthcare experts are available to answer questions, as well.

Tom Tennant

Tom Tennant

Tom Tennant is the content marketing manager for Hyland Healthcare. He joined Hyland in 2010 as its first brand journalist after far too many years in daily news and trade... read more about: Tom Tennant

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