Healthcare customers and technology experts share their COVID-19 stories at #CommunityLIVE



I always enjoy the hustle and bustle of CommunityLIVE, and this year is no different.

Well, wait. Scratch that. Who are we kidding? This year is different. For all of us, right? COVID-19 upended 2020, completely changing the way we work, go to school, shop and celebrate birthdays and anniversaries. Even how we attend conferences and events.

It didn’t change the hustle and bustle, though. It amplified it. Maybe nowhere more than in healthcare.

When the pandemic expanded, healthcare organizations large and small got to work. They shut down what they could, built new, temporary facilities for COVID patients where they had to and enabled hundreds of thousands of staff and clinicians to work from home. They found ways, in an incredibly short period, to protect patients and employees and provide them with the critical information they needed to serve patients.

Those stories are a testament to the ingenuity, innovation and sheer tenacity of Health IT departments and the frontline physicians and staff they support. And I’m excited that CommunityLIVE will serve as a stage for some of those stories to be told.

Here’s a sneak peek:

Shaking up traditional Health IT for good

Six months into our new normal, we’re getting a better idea of what the industry might look like in the near future. It may come as no surprise that challenges abound. From economic recovery to the evolution of multidisciplinary care, healthcare organizations are doing all they can with what they have.

And they know it won’t be long before they’re asked to do more.

Health IT plays a vital role building the technology architecture that will allow their hospitals to do more with less. To do so, Steve Holloway, principal analyst and company director, Signify Research, shares how IT departments must shift from traditional strategies of technology to a more modular, scalable solution or outcome-based procurement philosophy in his session, Impact of COVID-19 on Healthcare IT, on Thurs., Oct. 8.

Take part and get an in-depth look at the data, with special attention to medical imaging, artificial intelligence and analytics.

What COVID-19 taught us about crisis management

Forget wake-ups calls. How do you even start to think about solving problems when you’re in the middle of a crisis? Every healthcare system around the world had to answer that question in early 2020. Challenges – from patient surge to disrupted workflows – were amplified, and solutions had to come quickly. If there’s any silver lining, it’s that the pandemic has helped prepare hospitals for whatever might come next.

In the Wed., Oct. 7, session, Emergency preparedness and crisis management: What we learned from COVID-19, Michael Badia, associate director, Operational Applications, Mount Sinai, talks about the strategies and technologies the hospital implemented to meet those new challenges, and which he thinks will make their way into the organization’s crisis management plan.

Looking up at the cloud

Rolling out new technology and enabling access to critical information for remote workers would seem daunting at best, if not impossible, in the short time many health systems had to adapt. For organizations with on-premises infrastructure, that would include safety concerns for employees and vendors who would likely need to be on site and in person to manage any implementation or maintenance.

Hosting that technology infrastructure in the cloud, however, allows a healthcare organization to quickly adopt new technology and implement solutions remotely alongside its vendor partner. And that’s just one way the cloud helps in a crisis situation like a global pandemic.

Brenda M. White, IS VP of EHR, Parkview Health, and Scott Bruno, customer advisor for Hyland Global Healthcare, discuss those drivers for a cloud-based IT strategy, as well as many others, in their Thurs., Oct. 8, session, ROI of moving to Hyland Cloud in Healthcare.

Creating the telehealth experience patients want

Like so many patients, I experienced my first telehealth visit this year. Prior to the pandemic, experts estimated clinicians would perform around 36 million telehealth appointments in 2020. Now that number tops 200 million, and many patients (including myself) prefer the experience over the exam room.

In other words, telehealth isn’t going away. So how do providers create the digital experience patients expect while making their telehealth process efficient for staff?

Andrew Green, solution architect, Hyland Healthcare, along with Matt DeFaveri, sales solution engineer, and Jen Tucker, industry product manager, share their thoughts on this new challenge in their session, Enabling remote work and patient interaction with Hyland. It takes place Friday, Oct. 9.

Together, these four sessions provide an amazing glimpse into how COVID-19 changed healthcare – and healthcare technology – for good. And for the better.

Hope to see you – virtually – at CommunityLIVE!

Tom Tennant

Tom Tennant

Tom Tennant is the content marketing manager for Hyland Healthcare. He joined Hyland in 2010 as its first brand journalist after far too many years in daily news and trade... read more about: Tom Tennant

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