Ed McQuiston and Swiss Army knives at #CommunityLIVE

Yesterday at CommunityLIVE, Ed McQuiston – Hyland’s executive vice president and chief commercial officer – delivered an outstanding keynote speech. I say that not only because it was full of great information, but it was also hilarious.

For example, McQuiston began with a story about how, a few years ago, he tried to do some electrical work on his house. It turned into a fiasco.

When a friend came over for dinner, he took a look at McQuiston’s wiring and said, “You’re done.”

The next day, he gave McQuiston a Swiss Army knife and said, “From now on, this is the only tool you’re allowed to use.”


That was the analogy McQuiston used to describe Hyland solutions, because our tools are much like Swiss Army knives – they’re transformational. A single solution can give you the ability to take on many projects. But unlike those multifunctional knives, our solutions empower you to optimize processes and – with access to the right information when and where you need it – improve experiences with both your employees and customers.

As they say, knowledge is power.

And the most powerful thing your organization can do right now is to begin – or continue – a digital transformation. Taking advantage of the evolving digital world is what we all need to do to create more meaningful connections with the people we serve. Because digital is how they get things done.

But you can’t invest in a new tool every time you take on a new project.

“It takes an average of 10 months to research and purchase a technology solution,” said McQuiston. “And typically, almost seven people will be involved in the decision.”

That’s a lot of time.

Configurability, not customization

That’s why you need to invest in tools that are flexible enough to grow with you. And you don’t want to have to configure those new solutions. You want point and click configurability.

“Point and click configurability has been a hallmark at Hyland since the beginning,” said McQuiston. “You don’t have time to start from scratch, you need to be up and running.”

That’s why we build Hyland solutions and apps to be like Swiss Army knives. So your IT department has what it needs, when it needs it. And users have the information they need to make more informed decisions to provide the best customer experience possible.

So if it’s time to rewire your organization for success, remember to use the right tools.

Scoop Skupien

Scoop Skupien

Scoop Skupien is a former radio station mascot. A rabbit, if you really want to know. These days, he’s a content marketing manager at Hyland, as well as the editor... read more about: Scoop Skupien

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.