Category: Healthcare

Healthcare

Best in KLAS rankings are out: Three trends in healthcare ECM software

Best in KLAS rankings are out: Three trends in healthcare ECM software

Every year at this time, KLAS, a healthcare IT analyst firm, releases vendor rankings within several technology categories, including what they call “Document Management and Imaging.” The rankings are based on vendor-specific customer feedback. But every year, when I open it and look at the data points, I wonder “vendor ratings are great, but what does this really mean for the state of healthcare ECM today?” So if you’ll indulge me, here are the three things that that I think stand out in this report: 1. It’s not document management and imaging anymore – it’s enterprise content management (ECM). This has always been a peeve of mine. While the report calls it “Document Managing and Imaging,” KLAS knows well that, today, ECM isn’t just scan, store and retrieve – it’s routing patient charts, integrating with an electronic medical record (EMR), etc. And, because ECM should be ubiquitous throughout the organization (for example, not just in the back office), it is therefore a long term, strategic investment. The market verified this in the report. One of the ratings was if the technology was a “part of long term plans.” The leaders in the report had very high marks here, including Hyland’s ranking where 100 percent said it was a part of long term plans (disclosure: I work for Hyland). 2. What’s increasingly becoming the most common point of entry for ECM in healthcare? Integrating with the EMR. In other industries, most of the paper and process pains are felt in accounts payable and human resources, so these areas often drive ECM strategies. But the customer comments in the report made it clear that, in healthcare, the priorities are elsewhere: the clinical side.
Investing for the long term: Putting the “E” in ECM

Investing for the long term: Putting the “E” in ECM

Have you heard the buzz around electronic health records? It’s all about the need to put the oftentimes paper patient records and data into electronic format. That’s all well and good, but what about the rest of the healthcare organization? Much like most businesses, there are administrative functions like HR and AP that also have plenty of processes and content that needs to be managed. While the media is only talking about the patient record side of things, I was relieved today when talking with a large healthcare delivery network. The woman I chatted with said that while they’re starting with ECM on the clinical side, one of their major requirements was choosing an ECM solution with the ability to extend to the rest of the organization.