Category: Digital Transformation

Digital Transformation

Welcoming Hyland’s 10,000th Customer

Welcoming Hyland’s 10,000th Customer

This morning, employees were introduced to Hyland Software’s 10,000th customer, Glen Raven, a global leader in performance fabrics, headquartered in Glen Raven, N.C. We celebrated with applause, a cascade of balloons, the energizing rhythm of a drum line from local high school, St. Martin de Porres, and a visit from Rick Cartner, executive accountant with Glen Raven, and Jim Wanner, president of authorized OnBase value-added reseller KeyMark, who helped us mark the milestone. Ten thousand. Wow.
Choosing an ECM Solution-Directions Now Included

Choosing an ECM Solution: Directions Now Included

If your perception of enterprise content management (ECM) is that it is complicated, a little bewildering and probably difficult to implement, you’re not alone. Hundreds of companies could benefit from ECM, but don't, because their vision of ECM is exactly the same as yours. You know whose fault that is? Ours – along with every other vendor in the ECM market. We make it complicated. Paper floods, version controls, application functionality, document lifecycles – we talk in industry jargon and marketing speak, and what the Trekkers call technobabble. All that chaotic communication causes confusion, and gives you the perception that ECM is hard. Well guess what. That perception is wrong. ECM isn’t hard - when you have all the right information. And we want to prove it.
A Tale of Two Content Management Conferences: AIIM/info360 and Gartner PCC

A Tale of Two Content Management Conferences: AIIM/info360 and Gartner PCC

In the past two weeks, I attended AIIM/info360 in the nation's capital, immediately followed by a west coast enterprise tech party at the Gartner Portals, Content and Collaboration (PCC) Summit in Los Angeles. Both events cover a broad range of topics and technologies under the ECM software market umbrella. However, the two conferences have historically offered very different perspectives - each focused on opposing ends of the ECM technology spectrum.
Don’t Just Pave the Cowpaths With ECM – Evolve the Process

Don’t Just Pave the Cowpaths With ECM – Evolve the Process

I was visiting a customer recently, looking over their deployment and helping them architect for the next business process they are going to optimize. It was a lot of checking things off, because all the geeky details of the IT deployment were well-managed, robustly designed, and expertly administered. While the deployment was going smoothly, some things about the way that the business process was working bothered me. These problems are something that I see all too often. “Self,” I thought. “These mistakes are being made far too often. You should write about it so that you can see more new ones.” What I’m talking about here is transactional content management (TCM), or using an ECM solution as a system of record for transaction- and case-driven business processes. Massive returns on investment are right there, and days can be saved in business processes when business processes are optimized with TCM. But, to achieve the best returns, it’s not just new software that has to be installed – it’s new thinking, too.
Gartner PCC, Day 1: Work-Life Integration 2.0 – The Empowered User

Gartner PCC, Day 1: Work-Life Integration 2.0 – The Empowered User

Our work and consumer worlds are colliding. But I'm not talking about how our experiences as consumers are making us want the same devices at work as we have at home (which is still very true!). At the keynote session of Gartner Portals, Content and Collaboration (PCC), Gartner Fellow Tom Austin shared a new way to think about this work-life integration conundrum that even Dilbert is experiencing in this cartoon. Just like Dilbert, we all have lives outside of work. But, our roles as consumers (life) and employees (work) the lines are being blurred more and more. That blurring is apparent when we, the business people, are also the consumers who are demanding these changes in business. What changes are we asking for?
Live From info360 Is ECM Morphing Into the Platypus of Enterprise Software

Live From info360: Is ECM Morphing Into the Platypus of Enterprise Software?

If the session content being presented at the AIIM/info360 conference over the past two days is any indication, it appears that strong environmental factors (AKA, the market) are driving ECM vendors into a period of significant evolution and adaptation. Now you may be thinking: “Ok Burnsy, I get the idea that ECM vendors and their products need to evolve. But, c'mon dude, where are you going with the Platypus analogy? What does an egg-laying, venomous, duck billed, beaver-tailed, otter-footed mammal have to do with ECM software?” The answer to that lies in the usage scenarios ECM solutions are increasingly expected to address.