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Category: Customer Success

Customer Success

Customer Success

Premium Subscription: anywhere (like a coffee shop)

Last week I was working from a coffee shop in my neighborhood when I heard, “Sarah!” Looking up, I was surprised to see Rick Kirk, our director of
Customer Success

Something’s different about us…yet still the same

Our company was founded, more than 20 years ago now, with a single, simple mission: to help a small bank in Necedah, Wisconsin, achieve its full
Customer Success
At Hyland, employees are our family

Pay it Forward: What It Means to be a Fortune 100 Best Company to Work For

Last week, after Fortune magazine announced that Hyland Software was named a Fortune 100 Best Company to Work For 2014, I asked some fellow colleagues
Customer Success
Hyland Global Services

The ECM Journey: Not a Drive-Thru

At lunchtime the other day, starving (!) and happy that I had a good half-hour before diving into a presentation, I pulled out my lunch at my desk. My
Customer Success

The Global Services Winning Playbook: It’s All About Observing, Adapting and the Expert Execution of the Play

If you know me, you know I’m a Clemson fan. No, not a fan; a Clemson addict. This often leads to some rather heated discussions around football at lunch.
Customer Success

Understanding Your Processes: It’s How We Make the Complex Enjoyable

An unsettling thing happened to me on the way to vacation. The night before I left, I received a letter from the Bureau of Motor Vehicles stating I was
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