Customer Success Premium Subscription: anywhere (like a coffee shop) Last week I was working from a coffee shop in my neighborhood when I heard, “Sarah!” Looking up, I was surprised to see Rick Kirk, our director of
Customer Success Something’s different about us…yet still the same Our company was founded, more than 20 years ago now, with a single, simple mission: to help a small bank in Necedah, Wisconsin, achieve its full
Customer Success Pay it Forward: What It Means to be a Fortune 100 Best Company to Work For Last week, after Fortune magazine announced that Hyland Software was named a Fortune 100 Best Company to Work For 2014, I asked some fellow colleagues
Customer Success The ECM Journey: Not a Drive-Thru At lunchtime the other day, starving (!) and happy that I had a good half-hour before diving into a presentation, I pulled out my lunch at my desk. My
Customer Success The Global Services Winning Playbook: It’s All About Observing, Adapting and the Expert Execution of the Play If you know me, you know I’m a Clemson fan. No, not a fan; a Clemson addict. This often leads to some rather heated discussions around football at lunch.
Customer Success Understanding Your Processes: It’s How We Make the Complex Enjoyable An unsettling thing happened to me on the way to vacation. The night before I left, I received a letter from the Bureau of Motor Vehicles stating I was
