Build resilience against supply chain disruptions

Combat supply chain disruptions with instant access to transportation and logistics documents

For decades, the transportation and logistics industry has struggled with legacy systems, siloed and inaccurate data, and disconnected customer experiences. And these issues have generally been ignored by enterprise content management and process technology vendors.

As a result, transportation and logistics organizations are still heavily dependent on paperwork and the associated manual processes in both operations and back-office.

It was recently noted at the G7 Digital and Technology Ministers’ meeting in April 2021 that paper-based transactions are “a source of cost, delay, inefficiency, fraud, error and environmental impact.”

Lately, the fast pace of technological innovation, volatile times and the disruption of the pandemic have made it hard for businesses in the transportation and logistics industry to prosper.

For example, 75 percent of U.S. companies have had their supply chains disrupted, which has brought increased attention to the amount of information flowing through every step of supply chain, according to the Institute of Supply Management.

Both shippers and customers now expect seamless and personalized experiences when dealing with businesses as well as real-time transparency on the status of their shipments.

Digitizing operations is now an imperative for the new ways of working

Strong digital capabilities are helping transportation and logistics organizations lead through change by investing in technology that makes them more agile, responsive and resilient.

One example is as simple as shipments that are missing bills of lading or origin documents. This results in loads being held up at receiving docks, which causes costly disruptions. With the right digital solutions, stakeholders can see shipments as they move through the supply chain — and companies can avoid this disruption. Shipping documents can be transferred digitally in real-time from the shipper to receiver, eliminating any bottlenecks.

This was proven evident when several leading organizations announced that investing in this type of technology was a priority. For example, in May 2020, Lowell, Arkansas-based carrier J.B. Hunt Transport Services Inc. announced a new eBOL feature to allow businesses and carriers to digitally sign bill of ladings and reduce contact during the delivery process.

Strengthen business relationships with instant access to critical documents

For many transportation and logistics organizations, Salesforce is integral to managing customer and vendor relationships. But the data is only part of the information needed to make informed business decisions. As a result, staff often have to search for information elsewhere — including physical files and cabinets, email inboxes or confusing network drives. Consolidating all customer and partner information in a single place will empower sales to address customer issues quickly.

In fact, these organizations can increase profits two percent to 10 percent by improving end-to-end transparency with innovative tools that break down silos, according to researchers at MIT Sloan School of Management.

The Hyland Integration for Salesforce helps digitize your workplace with Hyland’s industry-leading content management capabilities and provides instant access to critical information alongside the corresponding Salesforce records. Users can import, retrieve and view electronic documents and content directly from their Salesforce screens. The seamless integration easily scales across departments and business processes, while checking all the necessary boxes for document security and retention.

With the OnBase Integration for Salesforce, you strengthen business relationships by providing seamless access to critical documents and data. When staff are equipped with the content they need, when they need it, they can focus on higher value tasks that drive growth — like providing excellent customer service, building relationships or closing deals — instead of searching through files for information.

Gain a complete view of information for vendors, customers and transactions

Siloed information slows down business processes, especially if staff are spending time searching for relevant documents instead of focusing on value-adding tasks. With the Hyland Integration for Salesforce, content is surfaced instantly alongside corresponding records, giving users a holistic view of all information aligned to a customer or vendor relationship.

Learn more about how Hyland and Salesforce are helping transportation and logistics companies lead through change by making them more responsive, agile and resilient.

Cara McFarlane is Hyland’s sales enablement solution marketing manager. Her mission is to effectively position Hyland as the leading content services platform within financial services, insurance, government, higher education, and emerging markets by sharing best practices that accelerate organization’s digital strategy across their enterprise. Cara leverages her 19 years’ experience in the content and process automation software industry to help lead Hyland’s market vision and roadmap. She received a bachelor’s degree from the University of Northern Iowa.
Cara McFarlane

Cara McFarlane

Cara McFarlane is Hyland’s sales enablement solution marketing manager. Her mission is to effectively position Hyland as the leading content services platform within financial services, insurance, government, higher education, and... read more about: Cara McFarlane