Hyland named a Leader in the 2019 Aspire CCM Leaderboard for Business Automation

We delight in our customers’ success. And often, that success involves delivering an exceptional customer experience (CX) to those they serve – whether it’s a customer, patient, constituent or student.

Delivering a quality CX relies on several factors. One of the largest is the use of – and integration between – a wide-range of information management capabilities. From capture to process automation to customer communications management (CCM), the right mix of technologies ensures you connect with customers in meaningful ways.

The benefit? Higher revenues – better customer retention, a positive reputation, etc. – and lower costs. Ultimately, a better CX improves the bottom line.

That’s why we’re delighted Aspire named Hyland a Leader in its 2019 CCM Leaderboard for Business Automation.

Revolutionize your customer communication

Rather than rely on a single technology to meet your CX needs, Hyland’s content services platform offers a suite of capabilities you can pick and choose from that allow you to fully tailor how you engage with those you serve:

  • Capture: Automate multi-channel capture of physical and electronic content
  • Content management: Organize, manage and optimize content across the entire organization
  • Process automation: Automate tasks, route documents and manage process exceptions
  • Case management: Manage all content and processes surrounding cases
  • Collaboration: Securely share content and collaborate on processes and documents
  • CCM: Automatically create and distribute personalized correspondence
  • Reporting and analytics: Gain visibility into your content and processes
  • Search: Find and analyze business critical information wherever it is located
  • Retention and records management: Automate secure retention and destruction of documents and records

Pick and choose for the win

To improve your CX, simply pick the capabilities you need most. You may start with one, like CCM, or choose a combination to further maximize efficiency.

It was this combination – our robust CCM technology based on MS Word editing as well as our comprehensive offerings in the content services and process automation markets – that drove Aspire to recommend us to current Hyland customers, enterprises and service providers.

To learn why Aspire recognizes Hyland as a Leader, and how we can help you transform your CX, access the CCM Leaderboard for Business Automation today!

Katie Alberti

Katie Alberti

Katie Alberti is the content marketing manager for product marketing at Hyland. She joined the company in 2012 as a content strategist and spent the last few years focusing on marketing OnBase for back office departments. Prior to joining Hyland, Katie was a writer and reporter for nearly 10 years, covering state and local news. She received her bachelor’s degree in magazine journalism from Kent State University as well as her master of arts in teaching, integrated language arts curriculum and instruction.

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