RPA: End-to-end automation for content management

A person sits at a work desk amongst boxes and boxes of paper files. They look at the laptop in front of them as they make decisions about deploying RPA to create an end-to-end document management strategy.

All too often, the processing of what are typically repetitive, paper-based tasks is done manually — a slow and error-prone activity that’s universally disliked by anyone who has to do it.

Not only is this way of working a productivity drain that depletes resources, but it also has the potential to incapacitate a business, as COVID-19 has shown us.

The advent of widespread remote working in the wake of COVID-19 highlighted how organizations that are reliant on location-based working can be left vulnerable and potentially compromised without access to physical filing cabinets.

So, while implementing content services has a vital role to play in managing information, the low-quality administrative burden of having to gather and ‘pre-process’ data remains. This is where robotic process automation (RPA) comes into its own.

Why robotic process automation?

What is RPA?

Uniting artificial intelligence (AI), microrobotics and business process automation (BPA), RPA is perfect for taking on the underlying ‘grunt work’ of mouse clicking, copying and pasting, and opening and closing applications — all of which it can do in moments rather than minutes.

This makes it ideal for performing rule-based, repetitive manual tasks like information collection and data entry — and especially so during periods of severe pressure.

As a consequence of the pandemic, many companies are faced with a huge backlog of processing work that could be dealt with faster and more effectively using RPA tools to sort, assess and triage.

How to mitigate data loss with RPA

RPA systems are platform-independent, meaning they have the capacity to integrate data from different systems into a single point of reference.

This allows organizations to overcome interoperability issues that arise when they bring new and legacy IT systems together. As a result, no data gets lost or trapped in a silo, which is what normally happens when organizations introduce additional applications.

Given that RPA bots precisely follow pre-set workflows, and do so continually without any efficiency drop-off, there is also the potential to cut the incidence of processing errors — and the associated time and cost that goes with resolving them.

Robotic process automation also helps remove the potential for human error — the fewer the hands touching information, the lower the risk of accidental, or intentional, data breaches.

A person is working from home, able to do so because her team has RPA working to make menial tasks automated.

What are the benefits of RPA?

Robotic process automation benefits industries that require strong compliance framework and secure management of sensitive, confidential and personal data. For example:

  • Healthcare
  • Government
  • Law
  • Utilities
  • Finance
  • Insurance

Industries like these and others benefit from integrating an RPA solution into their technology tool boxes in many ways. RPA benefits include:

  • Continuing and enhancing the digital transformation journey
  • Improving information security, compliance and disaster recovery
  • Increasing operational efficiency and accuracy of the result
  • Improving employee and customer satisfaction by automating unfulfilling job tasks

Together, these benefits mean fewer data gaps, errors or missed malicious events that can occur when humans log data via different applications or across multiple sites.

Getting started with RPA

We operate in a world where growing digitalization, regulation and customer expectation all require uninterrupted data access. Given that challenge, RPA is key in business interruption planning because core processes and associated data can easily be backed up and later restored off-site.

Bringing any new technology system into an organization inevitably raises concerns about potential disruption, the difficulty of roll out and, of course, the cost.

However, implementing an RPA platform is less complicated than many others, as it does not interfere with any existing legacy systems. This means that with certain solutions, organizations can deploy an end-to-end program that can accelerate ROI with significantly reduced integration costs and be managed across business departments.

RPA is a good starting point for digital transformation journeys, as it enables an organization to begin the process immediately — without having all the other components of a wider change strategy in place. It also complements any content services platform, either existing or that an organization might implement in the future.

By working with a provider with the right solutions and knowledge, RPA can become part of an effective integrated solution that delivers real benefits, with minimal risk of disruption.

With consumers in every sector increasingly looking for a better customer experience and more personalized real-time engagement, all organizations need to think about how best to infuse data into their workflows. Robotic process automation can help you do that by extending the value of your business applications as part of an intelligent automation process that will be so essential to your future growth and competitiveness, whatever market you are in.

Ease content management with Hyland RPA 22.1

While a strong content services platform reduces the hassles of dealing with paperwork by managing the entire lifecycle of content, a robust RPA platform provides that extra layer of automation for manifold benefits.

Hyland RPA has synergies with Hyland content services platform to provide end-to-end automation for content management. These two products work together to provide expedited and incremented ROI from digital transformation initiatives.

With natively integrated Hyland RPA, teams can take care of content efficiently, effectively and without wasting human efforts on time-consuming repetitive tasks. The unique, seamless relationship between your content management system and Hyland RPA can be a defining factor in your organization’s success whether by improved competitive positioning or by increased customer satisfaction.

For organizations considering RPA as part of their content management strategy, consider these discovery questions:

  • Are efficiency and security a priority in your digitalization plans?
  • Do you have an existing content management system, but wish it had an effective layer of automation?
  • Are workers on your team burnt out and bored with their repetitive, manual tasks?

If you answered ‘yes’ to even one question, it’s time to consider Hyland RPA.

If you’re already using RPA, do you find yourself babysitting the bots to stay on schedule?

For Hyland RPA users, the release of Hyland RPA 22.1 provides incremented operational efficiency, as well as secure and flexible integrations that result in maximized returns within the use of any of Hyland’s content services platforms.

Hyland RPA 22.1 features

Hyland RPA 22.1 provides higher and accelerated ROI from automation in content-centric processes than a content solution operating without RPA. The robotic processes improve the overall user experience as organizations evolve from the world of paperwork to a modern digital platform

Self-healing bots
Hyland RPA’s proactive self-healing bots automate disparate tasks ceaselessly and switch to the next highest prioritized task in the queue. This feature eliminates the manual effort to design a schedule for the bots, which maximizes bot utilization and expedites ROI from your deployed automation program.

Seamless integrations
Do you find yourself occupied with data processing tasks amongst various applications, systems and other legacy devices deployed at your organizations? The newly created REST-API addresses all your integration concerns while maintaining heightened security and providing you a supreme user experience with your favorite content service platform.

A robot hovers while a text overlay says: "Free RPA trial: Test drive Hyland RPA risk-free for 60 days." Click here to start your trial today.

What’s next?

RPA gives your team a breath of fresh air and the time to focus on the parts of their jobs they love. Let the robots autonomously complete rote tasks, while you experience error-free results and boost the morale of your team.

Sign up today for a free RPA trial!

Already love the result that Hyland RPA delivers? Upgrade today to Hyland RPA 22.1 and experience the change with the multiple benefits delivered by the bots at work.

Neha is a product marketing professional at Hyland Software with proficiency in business process automation. She has over a decade of global experience working with leading consulting and tech firms spread across North America, EMEA, and APAC.
Neha Jha
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Neha Jha

Neha is a product marketing professional at Hyland Software with proficiency in business process automation. She has over a decade of global experience working with leading consulting and tech firms... read more about: Neha Jha