IT and the ECM user: The same person?
I spent part of today in the commercial vertical OnBase group of user experts (VOGUE) meeting. Remember what I said about ECM being the convergence of people (among other things)? Well, I’m one for one so far with my theme. During one of the presentations, the presenter stopped and asked how many IT people were in the room. Then, she asked how many were the people actually using the technology. The room was split 50/50. And then, she threw a curveball: “How many act as both IT and the user?” About a third of the room proudly raised their hands.
