Putting the “Enterprise” in ECM for the Insurance Market
Insurers are operating in saturated markets in North America, and the current slow but steady economic recovery is creating more pressure to run efficient and effective businesses. In today’s environment, insurers agree that the management of their documents and content is a critical issue – one that is a key contributor to their success. Insurance companies have been applying technology to this area for decades, and are now increasing the focus they are placing on enterprise content management (ECM) systems. In the early years of automation, technologies were leveraged to improve the efficiency of handling paper documents – the printing, sorting, inserting, and mailing of letters and policies to customers and third parties. For the past two decades, insurers have applied IT solutions to the management of electronic documents and content.