Hyland Software's Document Management Blog

Hyland’s George Angelato, Customer Service Czar, Discusses the Importance of Customer Service and Support

// September 14th, 2011 // Comments // Document Management, Enterprise content management // Tom Tennant

There’s little question George Angelato, vice president of quality assurance and customer support, is passionate about his work. He understands implicitly the high value of customer service and support. He coaches his team on the significance of exceptional service at every touch point and consistently serving as an advocate for every customer. That advocacy, he …

Read the rest of this entry ...

Mobile Technology is Empowering Business To Do More, Faster

// September 13th, 2011 // Comments // Document Management, Enterprise content management // Tom Tennant

There was a time not long ago one might consider apps for mobile devices a consumer-driven fad. After all, in 2008, a year after the iPhone was released in June 2007, there were only 500 apps available in Apple’s App Store. Most were quirky games or offered simple services like GPS-driven maps. Consumers adopted apps …

Read the rest of this entry ...

Why Education Might be Your Most Vital Software Investment

// September 13th, 2011 // Comments // Document Management, Enterprise content management, Software as a Service // Tom Tennant

The value of “been there, done that” is rapidly becoming a conference mantra at OTTC 2011, Hyland Software’s annual training and technical conference. What that means, as we’ve related in previous posts, is harnessing the power of industry peers and technology experts – who have already experienced all the ups and downs anyone might encounter …

Read the rest of this entry ...

Hyland CEO A.J. Hyland Talks Technology Trends and the Importance of ‘Been There, Done That’

// September 13th, 2011 // Comments // Uncategorized // Tom Tennant

As the first day of OTTC 2011 wrapped up, I had the good fortune to catch Hyland Software CEO A.J. Hyland in the conference hall and he generously took a few moments to chat with us on camera. Sharing his view of technology trends and how technology has evolved over the last 20 years, A.J. …

Read the rest of this entry ...

How Can You Get More From Your Technology Investment?

// September 12th, 2011 // Comments // Document Management, Enterprise content management, Uncategorized // Tom Tennant

I’ve noticed that there’s a theme developing at OTTC 2011, and we’re only half-way through the first day. After speaking with a dozen or more customers, and listening to a handful of testimonials, it’s clear that organizations large and small are searching for ways to extend their technology investments – any technology investment. Reasons why …

Read the rest of this entry ...

Why ‘Been There, Done That’ Is So Important, Even If You’re New to ECM

// September 11th, 2011 // Comments // Document Management, Enterprise content management, Uncategorized // Tom Tennant

This is my first visit to Las Vegas. It’s also my first OnBase Training & Technology Conference (OTTC), Hyland Software’s annual gathering of OnBase users, partners and software experts. I readily admit it’s all taken some getting used to. The city is like an overgrown amusement park. And there’s so much to learn at OTTC, …

Read the rest of this entry ...

The Business Case for Healthcare Interoperability

// September 8th, 2011 // Comments // Healthcare // Jared Blankenship

Full disclosure: I wasn’t able to attend Allscripts Client Experience (ACE) this year. I did, however, watch CEO Glen Tullman’s opening address. During his address, a number of interesting points arose, including his vision for a “Connected Community of Health,” his take on the value of metrics and measurability, and Allscripts’ revamped customer care program. Via Skype, Farzad Mostashari, national coordinator for health information technology, joined for a quick but informative Q&A session.

Mostashari brought some interesting insight as well, especially when Tullman asked for his insight interoperability. In response, Mostashari cited three approaches:

Enabling easy, effortless flow and access to information*
Ensuring privacy and security of sensitive information
Establishing a business case for exchanging information

Read the rest of this entry ...

Most Wired, Most Meaningful, Most Important

// September 6th, 2011 // Comments // Healthcare // Jared Blankenship

Not too long ago, Hospital & Health Networks announced its 2011 Most Wired awardees. Congratulations to those organizations who earned a spot on the list, including the 72 Hyland customers who count themselves among them. But there’s a bit of a catch.

According to a semi-official reader poll on HIStalk, 43 percent of respondents believe that ultimately, no one benefits from this kind of award. Also, 23 percent believe the CIOs benefit, 21 percent the magazines, 11 percent the vendors. As for patients? A whopping 2 percent.

I freely admit my cynicism. Blame my ten years in journalism. Blame genetically rooted New England pragmatism. Blame it on hype fatigue, advanced grouchiness or acquired skepticism syndrome. Whatever the underlying cause, I get it. And well, I’m with you.

Read the rest of this entry ...