3 (sometimes) hidden factors to consider when choosing a content services platform in higher education

With the release of Gartner’s 2018 Magic Quadrant for Content Services Platforms, I took some time to think about how higher education institutions purchase technology solutions. Based on my interactions with the higher education community, decisions are very frequently based on referrals from other institutions, which is absolutely one great way to find an impactful solution.

Interestingly, many decisions are also based heavily just on vendors’ marketing and messaging. Of course, functionality, integration capabilities, compliance and, increasingly, security are major factors as well.

3 hidden factors in content services

However, I’m less frequently asked about these three “hidden” decision factors, which I’d like share with you today. They are:

1. Financial viability

What is the vendor’s financial status? Is it profitable? Is the organization being built to sell itself to a larger vendor?

What are the ownership’s long-term goals, if any? How will they reinvest in long-term growth and R&D initiatives ensuring their long-term status as your partner?

2. Scalability

As institutions look to consolidate point applications across campus, does the content services platform have a proven, scalable architecture with advanced solutions to impact multiple departments across campus including hundreds – or even thousands – of users?

If so, is the solution proven to scale while performing optimally, especially during peak times?

3. R&D roadmap and innovative vision

What is the short and long-term vision of the vendor? Is it clearly articulated and achievable, based on existing resources?

Or is the vendor simply providing basic functionality that can help institutions sustain existing processes, but not dramatically transform their processes well into the future as institutions’ needs evolve?

Ready for more?

Okay, I completely understand that those were a lot of questions. But, they are important ones to factor into your decision and I hope that you find them useful as you evaluate any technology vendor.

Also, if you’d like another resource to help you evaluate content services providers, we’re thrilled that Hyland was recently recognized again as a ‘Leader’ in Gartner’s 2018 Magic Quadrant for Content Services Platforms. If you’d like to learn more, download a copy of the report.

Dave Vegh

Dave Vegh

Dave leads the Higher Education team and has been with Hyland for 15 years in a variety of sales and marketing roles. He’s married to Kathleen (who works at Hyland, too) and they have three girls. Dave is a big fan of all Cleveland sports teams (and the Dayton Flyers), listens almost exclusively to the Grateful Dead, and is obsessed with improving our customers’ experience with Hyland.

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