3 resources to help advance your digital transformation journey

The other day, I overheard someone say, “Every journey begins with a plan.”

I’ve been thinking about that statement ever since, because while it sounds sound, it simply isn’t true. A better saying might be, “Every journey begins with a catalyst.”

Some examples of journeys that did not start with a plan:

  • An abandoned dog on the side of the road catches the eye of a physician (my cousin) driving by. The physician lets the dog into his car and into his life, and discovers he has the perfect temperament to be a therapy dog, changing the lives of many patients in the hospital where the doctor practices.
  • A company long admires its biggest rival, and through a series of market shifts and circumstances, the two companies join forces, converge capabilities and emerge stronger than ever. The improved organization goes on to lead the market, serving its customers and its customers’ customers better than ever.
  • Another company’s IT team, embarking on a digital transformation journey, must pivot from its original course of implementation to an accelerated schedule with considerable expansion. High-availability requirements necessitated a comprehensive, deep-dive investigation of infrastructure and business process analysis across a global network to ensure required solution performance.

Unexpected journeys? Yes.

Could they have benefited from expert guidance on next steps to take along the way? Absolutely.

Regardless of how your organization’s digital transformation journey starts, it’s important to know what resources are available to help guide you along your path. It’s something to keep front of mind when embracing organizational change.

The right steps look different for every organization

Having the right support for your digital transformation efforts inherently promotes success, and it starts with an understanding of your current state. This visibility enables you to craft the right plan to meet you where you are in terms of content services maturity. It also supports capabilities to adjust course as outside forces dictate.

Here at Hyland, setting our customers up for success includes understanding their current environments and challenges as much as designing secure and pliable content services.

Having a good understanding of your current state, as well as the next steps to take, is an area of opportunity for many of our customers. As we wrap up this year of tremendous work, we looked at how to help customers create plans to end 2018 strong, and help set 2019 up for success.

Here’s what we came up with.

3 resources to help you move initiatives forward with the confidence of expert guidance

While you may feel confident there are countless opportunities to improve your organization with digital transformation, you may not know which path is the best option.

These three tools provided by our Hyland Global Services team can help you move forward confidently, regardless of where you are in your journey:

  1. Take this online, hands-on workshop

Segmented into 10-minute sections designed to meet you as your schedule requires, the workshop will help you identify your organization’s position in terms of content services maturity. It also provides the best next steps to get the most out of your Hyland solutions.

2. Get an expert on tap

We know even the most self-supporting customers will require varying levels of assistance or guidance as their solutions evolve over time. But many times a full-scale service engagement is not needed in order to move forward on projects. Sometimes, you just need access to an expert when you encounter a specific hurdle outside the scope of tech support.

Watch this recorded webinar to learn how Hyland On-Demand Services is available to you on a subscription basis. Our team of experts and advisors can quickly fill brief gaps in technical knowledge or recommend best practices and approaches for your project, initiative or a challenge you are facing.

3. Get an expert on tap, part II

Peruse Hyland’s training library, Premium Subscription. Gain access to hundreds of hours of online, on-demand courses to help you advance your digital transformation journey. One subscription provides access for your entire organization!

The right plan creates a foundation to capitalize on opportunity

Not every journey starts with a plan, but one thing is certain: every journey ends with a destination. Ensure your digital transformation journey has the foundation to ensure success. This includes having the agility to pivot towards an opportunity, similar to the second example in the bullet points at the beginning of this post.

The organization in that example, Coke One North America (CONA), along with its Hyland technology partner, was able to identify bottlenecks in processing and resource utilization, and scale infrastructure ahead of rapid growth. With new expansion requirements, CONA put together a plan to conduct regular Infrastructure Performance Assessments, or Health Checks, as well as regular site visits to customers in order to assess business processes.

The organization grew operations by more than 1,000 percent in less than five years, improving outcomes for their customers and their customers’ customers in a highly competitive market.

So, how do you begin?

Take the steps to understand your current state, and reach out for expert guidance along your journey. It can mean the difference of leading the competition or playing catch up in a fast-moving technology landscape.

Sarah Stoner

As a Content Strategist for OnBase by Hyland's Global Services, Sarah has a background in business and technical writing and has worked in several areas of the organization since 2003. She has earned several industry certifications along the way—including Microsoft Certified Professional—and has spent time in Solution, Product and Global Services Marketing. Having the opportunity to experience the technical, user-based, enterprise-class and industry-specific areas of OnBase gives Sarah unique insight into the true impact Hyland has on the world. An avid reader and outdoors enthusiast, Sarah enjoys her golden-doodle dog Leo and hanging out with friends and family.

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