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	<title>Hyland Software&#039;s Document Management Blog &#187; Insurance</title>
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		<title>Mobile ECM: Well Within Your Grasp</title>
		<link>http://blog.hyland.com/insurance/mobile-ecm-well-within-your-grasp/</link>
		<comments>http://blog.hyland.com/insurance/mobile-ecm-well-within-your-grasp/#comments</comments>
		<pubDate>Mon, 05 Dec 2011 20:58:29 +0000</pubDate>
		<dc:creator>Lindsay McCune</dc:creator>
				<category><![CDATA[Back Office]]></category>
		<category><![CDATA[Document Management]]></category>
		<category><![CDATA[Enterprise content management]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[Higher Education]]></category>
		<category><![CDATA[Insurance]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[Mobile]]></category>

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The concerns people have about &#8216;The Future of Work,&#8217; with regard to mobile technologies, was top of mind for Vice President and Principal Analyst Ted Schadler. Schadler was speaking to Fortune 2000 organizations at Forrester&#8217;s Content and Collaboration Forum. Questions came pouring in: How are professionals using mobile devices? What about bring your own (BYO) versus corporate ...]]></description>
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		<title>The Evolution of ECM and the Gartner Magic Quadrant for ECM, 2011</title>
		<link>http://blog.hyland.com/insurance/the-evolution-of-ecm-and-the-gartner-magic-quadrant-for-ecm-2011/</link>
		<comments>http://blog.hyland.com/insurance/the-evolution-of-ecm-and-the-gartner-magic-quadrant-for-ecm-2011/#comments</comments>
		<pubDate>Thu, 20 Oct 2011 11:39:20 +0000</pubDate>
		<dc:creator>AJ Hyland</dc:creator>
				<category><![CDATA[Back Office]]></category>
		<category><![CDATA[Document Management]]></category>
		<category><![CDATA[Enterprise content management]]></category>
		<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[Food and Beverage]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[Higher Education]]></category>
		<category><![CDATA[Insurance]]></category>
		<category><![CDATA[IT]]></category>

		<guid isPermaLink="false">http://blog.hyland.com/?p=2598</guid>
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While the stand-out fact in this year’s Gartner Magic Quadrant for ECM, 2011, was the 7.6 percent growth in the ECM industry, even in a down economy and as organizations tighten their tech investment belts, what’s more remarkable is the rapid evolution of enterprise content management as a strategic business solution.  Gone are the days ...]]></description>
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		<title>Mobile ECM: Your Content In Your Pocket</title>
		<link>http://blog.hyland.com/insurance/mobile-ecm-take-your-content-with-you/</link>
		<comments>http://blog.hyland.com/insurance/mobile-ecm-take-your-content-with-you/#comments</comments>
		<pubDate>Wed, 05 Oct 2011 14:58:37 +0000</pubDate>
		<dc:creator>Glenn Gibson</dc:creator>
				<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Document Management]]></category>
		<category><![CDATA[Enterprise content management]]></category>
		<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[Food and Beverage]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[Higher Education]]></category>
		<category><![CDATA[Insurance]]></category>
		<category><![CDATA[IT]]></category>

		<guid isPermaLink="false">http://blog.hyland.com/?p=2555</guid>
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The world of computing has changed. Forever. These days it seems archaic to have to wait until you get home or to the office just to check your email, because now your email is in your pocket. The idea of printing off maps before heading out on a journey seems crazy because GPS on our ...]]></description>
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		<title>Putting the “Enterprise” in ECM for the Insurance Market</title>
		<link>http://blog.hyland.com/insurance/putting-the-%e2%80%9centerprise%e2%80%9d-in-ecm-for-the-insurance-market/</link>
		<comments>http://blog.hyland.com/insurance/putting-the-%e2%80%9centerprise%e2%80%9d-in-ecm-for-the-insurance-market/#comments</comments>
		<pubDate>Fri, 03 Jun 2011 11:47:22 +0000</pubDate>
		<dc:creator>Guest Blogger</dc:creator>
				<category><![CDATA[Insurance]]></category>

		<guid isPermaLink="false">http://blog.hyland.com/?p=1906</guid>
		<description><![CDATA[Insurers are operating in saturated markets in North America, and the current slow but steady economic recovery is creating more pressure to run efficient and effective businesses. In today’s environment, insurers agree that the management of their documents and content is a critical issue – one that is a key contributor to their success. Insurance companies have been applying technology to this area for decades, and are now increasing the focus they are placing on enterprise content management (ECM) systems.

In the early years of automation, technologies were leveraged to improve the efficiency of handling paper documents – the printing, sorting, inserting, and mailing of letters and policies to customers and third parties. For the past two decades, insurers have applied IT solutions to the management of electronic documents and content.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Managing New Content in New Ways: ACORD LOMA Goes Mobile</title>
		<link>http://blog.hyland.com/insurance/managing-new-content-in-new-ways-acord-loma-goes-mobile/</link>
		<comments>http://blog.hyland.com/insurance/managing-new-content-in-new-ways-acord-loma-goes-mobile/#comments</comments>
		<pubDate>Wed, 25 May 2011 01:54:42 +0000</pubDate>
		<dc:creator>Kaitlin McCready</dc:creator>
				<category><![CDATA[Insurance]]></category>

		<guid isPermaLink="false">http://blog.hyland.com/?p=1857</guid>
		<description><![CDATA[The people that come to ACORD LOMA already have one thing figured out: Enterprise IT is instrumental to managing the lifeblood of their insurance organizations – information. But, just when they thought they had these enterprise IT systems all figured out, guess what changed? Information.

I’m talking about the explosion of content as consumers can be their own publishers, from taking photos to posting reviews and comments on the businesses they interact with. ]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Where’s the relationship between customer service and enterprise IT at ACORD LOMA?</title>
		<link>http://blog.hyland.com/insurance/where%e2%80%99s-the-relationship-between-customer-service-and-enterprise-it-at-acord-loma/</link>
		<comments>http://blog.hyland.com/insurance/where%e2%80%99s-the-relationship-between-customer-service-and-enterprise-it-at-acord-loma/#comments</comments>
		<pubDate>Tue, 24 May 2011 18:40:58 +0000</pubDate>
		<dc:creator>Kaitlin McCready</dc:creator>
				<category><![CDATA[Insurance]]></category>

		<guid isPermaLink="false">http://blog.hyland.com/?p=1842</guid>
		<description><![CDATA[As is the case with every technology tradeshow, there’s usually that overarching, bigger picture pointing to why technology is important. Healthcare – better patient safety and care. Government – better constituent service. Credit unions – better member service. You get the picture. It’s all about whomever the industry segment defines as its customer.

Maybe I’ve been too busy tweeting and blogging, but I’ve only heard the word “customer” a handful of times at ACORD LOMA this year.]]></description>
		<wfw:commentRss>http://blog.hyland.com/insurance/where%e2%80%99s-the-relationship-between-customer-service-and-enterprise-it-at-acord-loma/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ACORD Standards: Connecting the Dots Between Systems to Drive Innovation</title>
		<link>http://blog.hyland.com/insurance/acord-standards-connecting-the-dots-between-systems-to-drive-innovation/</link>
		<comments>http://blog.hyland.com/insurance/acord-standards-connecting-the-dots-between-systems-to-drive-innovation/#comments</comments>
		<pubDate>Mon, 23 May 2011 23:42:54 +0000</pubDate>
		<dc:creator>Kaitlin McCready</dc:creator>
				<category><![CDATA[Insurance]]></category>
		<category><![CDATA[ACORD LOMA]]></category>

		<guid isPermaLink="false">http://blog.hyland.com/?p=1829</guid>
		<description><![CDATA[This is my third ACORD LOMA. As usual, Gregory Maciag kicks it off in the Monday keynote by talking about the value of ACORD standards. But this year, instead of focusing solely on the structure that standards can provide to insurance companies, Mr. Maciag took a different approach – innovation to drive improvement.

It was clear that the presentation wasn’t just about education – it was persuasion. From the video clips of insurance technology leaders that were shown, it seemed like ACORD was trying to combat the image that standards are restrictive. So instead, Mr. Maciag spoke to the message of “these aren’t standards for the sake of standards.” Rather, it’s the “fragmentation between systems that allows for innovation. ACORD standards connect those dots, magnifying the innovation.”]]></description>
		<wfw:commentRss>http://blog.hyland.com/insurance/acord-standards-connecting-the-dots-between-systems-to-drive-innovation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ACORD LOMA 2011: The Collision of New and Old Technology</title>
		<link>http://blog.hyland.com/insurance/acord-loma-2011-the-collision-of-new-and-old-technology/</link>
		<comments>http://blog.hyland.com/insurance/acord-loma-2011-the-collision-of-new-and-old-technology/#comments</comments>
		<pubDate>Mon, 23 May 2011 17:10:19 +0000</pubDate>
		<dc:creator>Kaitlin McCready</dc:creator>
				<category><![CDATA[Insurance]]></category>

		<guid isPermaLink="false">http://blog.hyland.com/?p=1816</guid>
		<description><![CDATA[“In insurance, we’re in the business of information. We can’t afford to have the wrong technology to manage it.”

On Sunday, I had the pleasure of hearing John McCormick, Group Editorial Director for Insurance Networking News share his experience interviewing an executive from the Hartford Group. It was the quote above that really opened Mr. McCormick’s eyes to how the insurance industry is so closely married with technology.

Fast forward to this year’s ACORD LOMA. That long-standing relationship between insurance and technology is experiencing a never-before-seen battle of push and pull – between new technology and old. I think PropertyCasualty360.com reporter Mark Ruquet described it best in Sunday’s show daily:]]></description>
		<wfw:commentRss>http://blog.hyland.com/insurance/acord-loma-2011-the-collision-of-new-and-old-technology/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Insurance System Interoperability: The Fix for Legacy Systems and Meeting Customer Demands</title>
		<link>http://blog.hyland.com/insurance/insurance-system-interoperability-the-fix-for-legacy-systems-and-meeting-customer-demands/</link>
		<comments>http://blog.hyland.com/insurance/insurance-system-interoperability-the-fix-for-legacy-systems-and-meeting-customer-demands/#comments</comments>
		<pubDate>Fri, 20 May 2011 13:32:17 +0000</pubDate>
		<dc:creator>Ruth Fisk</dc:creator>
				<category><![CDATA[Insurance]]></category>

		<guid isPermaLink="false">http://blog.hyland.com/?p=1801</guid>
		<description><![CDATA[Efficiency. Cost-savings. Fewer steps in a process. In the insurance technology world, these are terms that are thrown out a lot as benefits of using particular software solutions, like ECM.

And while, in and of itself, a particular product might be effective for what it was designed to do, the insurance market is quickly teaching us vendors that it’s not always how good a product works on its own that matters. In fact, more often, it’s how well these products work with other products that really makes the difference.]]></description>
		<wfw:commentRss>http://blog.hyland.com/insurance/insurance-system-interoperability-the-fix-for-legacy-systems-and-meeting-customer-demands/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ECM for GWP: Enabling Growth in Insurance Through Content Management</title>
		<link>http://blog.hyland.com/insurance/ecm-for-gwp-enabling-growth-in-insurance-through-content-management/</link>
		<comments>http://blog.hyland.com/insurance/ecm-for-gwp-enabling-growth-in-insurance-through-content-management/#comments</comments>
		<pubDate>Tue, 03 May 2011 13:18:31 +0000</pubDate>
		<dc:creator>Guest Blogger</dc:creator>
				<category><![CDATA[Insurance]]></category>

		<guid isPermaLink="false">http://blog.hyland.com/?p=1711</guid>
		<description><![CDATA[This is the second of a three part series from Strategy Meets Action (SMA) partner – and now Hyland guest blogger – Mark Breading. You can read the first post, Content is King in the Insurance Enterprise, here.

Enterprise content management (ECM) and gross written premium (GWP) are two terms that are not often used in the same sentence in the insurance industry. Systems to manage documents and content have been relegated to the back office and cost cutting initiatives in years past.

However, a new role for ECM is emerging – improving communications with customers and enabling top line growth. An SMA study revealed that 48% of insurers consider managing the storage, archiving, and retrieval of documents to be highly strategic, while another 43% considers it important. In addition, 82% of survey respondents cite the capture of paper based information and its integration into systems as highly strategic or important.]]></description>
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